Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @cswebdesigns,

    We apologize for the delay in responding and for the inconvenience you are experiencing. Could you try creating a new Header/Footer Template and ensure that you can edit it with the Elementor Editor?

    If you create a new Template but still cannot edit it with the Elementor Editor, it’s possible that the issue might be due to the permalink not being generated correctly. You can try regenerating your permalink in the Settings -> Permalinks menu by simply clicking the Save Changes button.

    Screenshot-2024-01-25-at-09-57-35

    If regenerating the permalink does not resolve the issue, we suspect that the Page Template might not be using Elementor Full Width or Elementor Canvas. If this is the case, you will need to change it manually using custom PHP code. You need to replace the ID with the ID of the template.

    Pastebin: https://pastebin.com/YLx4CqdG

    Previously, there was a user who might have experienced a similar issue to what you are facing, and you can view that forum using the links below.

    https://www.ads-software.com/support/topic/footer-header-not-showing-no-content-available/

    https://www.ads-software.com/support/topic/not-able-to-edit-the-header/

    Before attempting any of the above solutions, we recommend that you back up all your data first to restore it if any unintended errors occur.

    We will await your further updates.

    Thank You

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @cswebdesigns,

    How are you? We hope you’re doing well.

    Have you been able to resolve this issue?

    We wanted to inform you that, as there hasn’t been any conversation on this topic for a while, we will mark it as resolved.

    If you encounter any other issues, please don’t hesitate to start a new topic.

    Have a great weekend! ???

    Thread Starter Christian Strasser

    (@cswebdesigns)

    Hello,

    Sorry for the late answer.

    After moving the website to the live server with better resources, it has been working.

    Thank you for your quick answer.

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @cswebdesigns,

    We are happy to hear back from you! ??

    We’re also glad to know that you were able to resolve the issue.

    Thank you for sharing the steps you took to resolve the problem, as this might be helpful for other users facing a similar situation.

    Once again, feel free to create a new topic if you encounter any other issues!

    Have a great weekend! ???

Viewing 4 replies - 1 through 4 (of 4 total)
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