Edit one Elementor page no longer works after the migration of my site

  • Hi everyone ! Before starting, I am French, I live in Ukraine, I speak English but I will use the translator

    You are my last hope!

    Indeed, I may ask for help from Elementor support, I have had 3 different agents, I have reported important things twice, they do not read previous messages and send me macros

    I searched everywhere on the net, I looked in English and in French, I did not find people with my problem

    This is it: I migrated a client’s site to a new server, the whole site works perfectly, everything is fine, EXCEPT! When I want to edit an Elementor page, the page stays blank with ONLY the word “Loading” displayed, but nothing happens

    Of course, I tried the traditional disconnection of plugins one by one, change of theme, etc, even if I know that it is not that since everything worked before the migration

    I also checked that I changed my Urls (it was the same), I regenerated my CSS files, I activated the editor permutator, I tried to duplicate a page to see if this applied to new pages, I tried everything, everything I found on the net, and I probably forgot about it!

    I asked Elementor support not to deactivate the theme, as well as the plugins, which I had already done overnight, because it is the site of a union linked to the French government, so I cannot not cut it like this!

    But I never have the same agent, they repeat themselves endlessly, without reading the old mails, so I did not advance after more than 7 mails!

    I only have support here and help from strangers

    I think it’s a problem with the url of a folder which is not in the same place as the old version of the other server, but I don’t know where to start, where to look, what to modify

    If someone could help me, refer me, would be great

    thank you very much and good day

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Indeed, I may ask for help from Elementor support, I have had 3 different agents, I have reported important things twice, they do not read previous messages and send me macros

    @anthorfacte2019 This is an important question: are you an Elementor customer?

    Thread Starter anthorfacte2019

    (@anthorfacte2019)

    Hi Jan, thanks for answered me

    I have Elementor pro. I have reported three times that I did what they say to do before contacting them, disconnecting the plugins, changing the theme, etc., but each time I have a nice macro that asks me to do it. I did not advance. I do not understand why it is not the same agent who processes the same ticket, for me it does not make sense

    If someone can help me, give me a lead, a person who had the same problem, I say a big THANK YOU

    Hi,

    Since you are using our Pro features on your website, you’ll need to open a support ticket at my.elementor.com.

    www.ads-software.com rules state that commercial products are not supported here.

    Thread Starter anthorfacte2019

    (@anthorfacte2019)

    Hi David, thanks for said me this, i didn’t saw here it was just for the user “freemium”

    But how i told in my first and second message, i did it, but Elementor support i have all the time one different agent who don’t read my first messages and answer with macro and said do what i told already i did…

    Ok, no problem now, how i told them, i understood they can do absolutly nothing for me, i took meet with my developpor when he will come back tomorow, it’s a expert and professional, it will be fast.

    Thanks, i can close this ticket but i want write here what was the soluce, if she can help others peoples. I will close the ticket after.

    Cordialy.

Viewing 4 replies - 1 through 4 (of 4 total)
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