Edit order, charge for remaining balance? [Stripe]

  • Bryan

    (@bryan-bittner)


    9 years, 3 months ago

    I’m using the Stripe payment gateway module from woocommerce.

    Here’s the issue:

    1. Customer places order online for 2 t-shirts
    2. Customer calls or emails after placing the order and decided they want 3 t-shirts instead.

    How do you change the order quantity from 2 to 3 and charge the customers credit card for the difference?

    Sure it’s simple to change the quantity on the order but then there is no way to charge them for the price difference.

    Making it even more difficult, once you edit the order from 2 to 3, it just shows the total order amount and not the balance due. Making it difficult to determine how much the customer has already paid.

    I suppose the only solution would be to refund the entire order then charge them again for the new amount. This is less than ideal though because you have to:

    1. Refund the order
    2. Edit the order
    3. Use a plugin to log in as the user
    4. Pay via my-account page as the user

    Any better solutions?

    https://www.ads-software.com/plugins/woocommerce/

Viewing 1 replies (of 1 total)
  • kevingouy

    (@kevingouy)

    I’m having the exact same issue and it seems crazy that there is not a solution. I would think this would be a native function in the system. I have quite a few developer friends who don’t understand the need and just reply with, just create another order, but what a hassle especially if you ship and have to combine multiple orders in the back end. Also, there is that thing called customer service and being able to make quick changes is vital. I’m at a loss.

Viewing 1 replies (of 1 total)
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