• F0011

    (@tfr1030vienna)


    @gappiah ??
    Hyyy! I have several issues – I think the issues are connected:
    2 of my pages are only editable with Elementor but not with WP Editor. All the pages are editable with both. And: These 2 pages also have Error Server (500 error) when I am saving the changes.
    Can anyone please tell me how to fix this problem?
    THANK YOU!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    These 2 pages also have Error Server (500 error) when I am saving the changes.

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message.

    Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter F0011

    (@tfr1030vienna)

    The error log says:

    [Thu Jan 18 04:54:47.939888 2024] [ssl:warn] [pid 1215487:tid 140215641667712] AH01909: RSA certificate configured for s426s7pp.web147.alfahosting-server.de:443 does NOT include an ID which matches the server name
    [Thu Jan 18 04:54:50.336428 2024] [ssl:warn] [pid 1215487:tid 140215641667712] AH01909: RSA certificate configured for s426s7pp.web147.alfahosting-server.de:443 does NOT include an ID which matches the server name
    [Thu Jan 18 04:55:08.718039 2024] [ssl:warn] [pid 854273:tid 140262191995008] AH01909: RSA certificate configured for s426s7pp.web147.alfahosting-server.de:443 does NOT include an ID which matches the server name

Viewing 2 replies - 1 through 2 (of 2 total)
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