Edit Post totally blank, found Platinum SEO is the problem

  • Resolved valgee

    (@valgee)


    4 years, 2 months ago

    I upgraded to WP 5.5.1 and updated all plugins. Everything seemed fine as I added a new post draft. I came back today to edit the post and I get a white blank screen. Post preview shows fine.

    After deactivating all plugins the Edit Post screen went back to normal. Upon reactivating plugins 1 at a time, Platinum SEO is the problem. I cleared the browser cache and tried different browsers. Nothing.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Rajesh

    (@rajesh-babu)

    Are you an existing user of the plugin or a new user?

    since you are saying that it happened in 5.5.1, were things fine in WP 5.5?

    Which version of the plugin are you using?

    What is the theme you are using? Are you using any page builders?

    If you are on chrome right click on the blank screen and click Inspect. You may see a JS error on the chrome dev tools. Click on it and share the error you get.

    What is your website URL?

    • This reply was modified 4 years, 2 months ago by Rajesh.
    • This reply was modified 4 years, 2 months ago by Rajesh.
    • This reply was modified 4 years, 2 months ago by Rajesh.

    Hey Rajesh,

    We are having the same experience (Post editing is blank screen, view-source shows code. Pages editing is fine):

    – we are not new, using plugin Version 2.1.9
    – Guttenberg plugin deactivated
    – WP is at 5.5
    – Streamline Pro Theme Version 2.0.0, a child of Genesis 3.3.3
    – Thrive Architect installed but not used on Posts

    With PSEO active, console open when trying Post edit yields error:

    https://stepincomm.com/wp-content/plugins/platinum-seo-pack/psp-include/settings/js/snippetpreview.js?ver=2.1.7

    snippetpreview.js?ver=2.1.7:1 Uncaught (in promise) SyntaxError: Unexpected end of JSON input
    at JSON.parse (<anonymous>)
    at pspSelectedTerms (snippetpreview.js?ver=2.1.7:1)
    at snippetpreview.js?ver=2.1.7:1
    at data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    at Array.forEach (<anonymous>)
    at o (data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2)
    at data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    at p (data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2)
    at redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    at data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    pspSelectedTerms @ snippetpreview.js?ver=2.1.7:1
    (anonymous) @ snippetpreview.js?ver=2.1.7:1
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    o @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    p @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    dispatch @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    n @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    c @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    t @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ editor.min.js?ver=1b4e724c353c8156e7987cc825fcf6d6:7
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    r @ editor.min.js?ver=1b4e724c353c8156e7987cc825fcf6d6:12
    Ag @ react-dom.min.js?ver=16.9.0:63
    Vg @ react-dom.min.js?ver=16.9.0:89
    ph @ react-dom.min.js?ver=16.9.0:217
    lh @ react-dom.min.js?ver=16.9.0:126
    O @ react-dom.min.js?ver=16.9.0:121
    ze @ react-dom.min.js?ver=16.9.0:118
    (anonymous) @ react-dom.min.js?ver=16.9.0:53
    unstable_runWithPriority @ react.min.js?ver=16.9.0:26
    Ma @ react-dom.min.js?ver=16.9.0:52
    mg @ react-dom.min.js?ver=16.9.0:52
    V @ react-dom.min.js?ver=16.9.0:52
    Sb @ react-dom.min.js?ver=16.9.0:213
    Mg @ react-dom.min.js?ver=16.9.0:85
    e @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    o @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    p @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    dispatch @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    n @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    Promise.then (async)
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
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    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    c @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    t @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    r.iterator @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
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    c @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    t @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
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    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    tryCatch @ wp-polyfill.min.js?ver=7.4.4:1
    invoke @ wp-polyfill.min.js?ver=7.4.4:1
    t.<computed> @ wp-polyfill.min.js?ver=7.4.4:1
    n @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    c @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    Z @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    tryCatch @ wp-polyfill.min.js?ver=7.4.4:1
    invoke @ wp-polyfill.min.js?ver=7.4.4:1
    t.<computed> @ wp-polyfill.min.js?ver=7.4.4:1
    n @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    c @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
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    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
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    a @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    u @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ edit-post.min.js?ver=c2b76a0494382d835bb3dbd6b0e2c934:7
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    Fe @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    je @ react-dom.min.js?ver=16.9.0:78
    ph @ react-dom.min.js?ver=16.9.0:215
    lh @ react-dom.min.js?ver=16.9.0:126
    O @ react-dom.min.js?ver=16.9.0:121
    Sb @ react-dom.min.js?ver=16.9.0:213
    wh @ react-dom.min.js?ver=16.9.0:160
    fd @ react-dom.min.js?ver=16.9.0:160
    (anonymous) @ react-dom.min.js?ver=16.9.0:163
    kh @ react-dom.min.js?ver=16.9.0:119
    id @ react-dom.min.js?ver=16.9.0:163
    render @ react-dom.min.js?ver=16.9.0:228
    pi @ edit-post.min.js?ver=c2b76a0494382d835bb3dbd6b0e2c934:7
    (anonymous) @ post.php?post=1953&action=edit:2453
    Show 84 more frames

    Plugin Author Rajesh

    (@rajesh-babu)

    @beardymcd thanks for the details. When you say Gutenberg plugin is deactivated, are you using the classic editor plugin to do it? The method pspSelectedTerms shown in your error is used only when Gutenberg is active. Gutenberg is part of WordPress. So what do you mean by Gutenberg plugin is deactivated? And are you using the updated classic editor plugin version 1.6?

    • This reply was modified 4 years, 2 months ago by Rajesh.
    Plugin Author Rajesh

    (@rajesh-babu)

    I also see other plugins that add wp-polyfill.min.js being active. The ideal way to check what is causing the error is this:

    1) Use the default theme
    2) Enable platinum seo pack while having other plugins disabled.
    3) Activate your theme
    4) Activate other plugins one by one.

    In the above steps, identify when the issue arises.

    This plugin has been tested with
    1)gutenberg on and
    2) by disabling gutenberg built into wordpress using classic editor plugin.

    yeah, it’s an old site that had still had the old gutenberg plugin, now gone.

    I made a fresh stage copy of our prod site, set theme to 2020, disabled all plugins, all works, activate just PSEO and problem is back (white screen editing Post, Page editing is fine).

    Here’s Console error:

    https://stepinstage.wpengine.com/wp-content/plugins/platinum-seo-pack/psp-include/settings/js/snippetpreview.js?ver=2.1.7

    Uncaught (in promise) SyntaxError: Unexpected end of JSON input
    at JSON.parse (<anonymous>)
    at pspSelectedTerms (snippetpreview.js?ver=2.1.7:1)
    at snippetpreview.js?ver=2.1.7:1
    at data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    at Array.forEach (<anonymous>)
    at o (data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2)
    at data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    at p (data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2)
    at redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    at data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    pspSelectedTerms @ snippetpreview.js?ver=2.1.7:1
    (anonymous) @ snippetpreview.js?ver=2.1.7:1
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    o @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    p @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    dispatch @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    n @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    e @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    c @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    t @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ redux-routine.min.js?ver=9c464c6fba42fc0112f5feedb4939fa6:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ editor.min.js?ver=1b4e724c353c8156e7987cc825fcf6d6:7
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    r @ editor.min.js?ver=1b4e724c353c8156e7987cc825fcf6d6:12
    Ag @ react-dom.min.js?ver=16.9.0:63
    Vg @ react-dom.min.js?ver=16.9.0:89
    ph @ react-dom.min.js?ver=16.9.0:217
    lh @ react-dom.min.js?ver=16.9.0:126
    O @ react-dom.min.js?ver=16.9.0:121
    ze @ react-dom.min.js?ver=16.9.0:118
    (anonymous) @ react-dom.min.js?ver=16.9.0:53
    unstable_runWithPriority @ react.min.js?ver=16.9.0:26
    Ma @ react-dom.min.js?ver=16.9.0:52
    mg @ react-dom.min.js?ver=16.9.0:52
    V @ react-dom.min.js?ver=16.9.0:52
    Sb @ react-dom.min.js?ver=16.9.0:213
    Mg @ react-dom.min.js?ver=16.9.0:85
    e @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
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    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
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    Promise.then (async)
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    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    tryCatch @ wp-polyfill.min.js?ver=7.4.4:1
    invoke @ wp-polyfill.min.js?ver=7.4.4:1
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    c @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
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    u @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
    (anonymous) @ edit-post.min.js?ver=c2b76a0494382d835bb3dbd6b0e2c934:7
    (anonymous) @ data.min.js?ver=75f90354ddff4acd5b0b4026454037ca:2
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    Show 84 more frames

    — END REPORT

    I’d be happy to give you WP Admin access to this stage site if it would help.

    Thanks and have fun!

    McD ??

    Plugin Author Rajesh

    (@rajesh-babu)

    Thanks McD. can you send me an email on this to [email protected]

    Plugin Author Rajesh

    (@rajesh-babu)

    i just tried a fresh install on 3 setups with 2020 theme and Platinum SEO and it doesn’t throw any errors.

    I can only make a guess here unless I take a look at your setup. This could only happen if there is no default term under the taxonomy Category but WordPress creates the default term Uncategorized in every fresh WordPress install and hence this error should never occur.

    So can you pls. share your test environment details to [email protected]

    Plugin Author Rajesh

    (@rajesh-babu)

    I found that having single quotes or apostrophes in category names caused this issue. Have released an update for it. Can you pls. let me know if it solved the problem? If it did help and you like this plugin, do give us a rating on WordPress. Any feedback is also welcome.

    Hi Rajesh,

    Sorry for the delay, took a much needed digital sebbatical over our long weekend. Glad to see you identify the issue! Having left STAGE where it was when I last reported, which was: theme to 2020, disabled all plugins then activate just PSEO. I just ran update to your plugin to 2.2.0, and immediately tried both Page and Post updates, and all works well!!

    Also FWIW, I checked all their Post Categories and Tags, and no single quotes or apostorphes were used (just hyphens). I also was able to fully activate/proper-theme our site and all is well.

    Thanks a bunch, I’ll be sure to rate well, have fun!

    McD ??

    Plugin Author Rajesh

    (@rajesh-babu)

    Thanks for reporting back. It does take care of a few special characters including hyphens and dashes in category names now. glad that it helped.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Edit Post totally blank, found Platinum SEO is the problem’ is closed to new replies.