Edit profile Page redirect to Home

  • Resolved Law

    (@laucoste)


    4 years, 3 months ago

    Hi,

    When WooCommerce is activated on my website, the Edit Profile page (/wp-admin/profile.php) is no more accessible.

    I have subscribers who need to access to this Edit Profile Page.

    –

    Detail : When I click on the button directing to this page (or if I type manually its URL), it redirects to the homepage of the site instead of the Edit Profile.

    I have checked WC settings. I have considered to deal with [woocommerce_my_account] and adding URL suffixes /wp-admin/profile.php but nothing works.

    –

    If I deactivate WC, the problem disappears.

    How to simply get back this ‘Edit profile Page’ without using the “WC My Account” page ? I’m pretty sure it’s not a big deal to solve that problem.

    Thank you for your assistance,
    Regards,
    Law

    • This topic was modified 4 years, 3 months ago by Law.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @laucoste

    Typically issues like this are caused by a theme or plugin conflict. Here we support our WooCommerce core and make sure it’s working as expected.

    As a starting point and to ensure that’s the case, we’ll recommend you to try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce to see if this resolves the problem.

    If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

    Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @laucoste. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

    Thread Starter Law

    (@laucoste)

    Hi,

    The classic solution of uninstall then reinstall is not the best…

    I’ve found that snippet that does what I need : “woocommerce-disable-my-account”

    regards,
    Law

Viewing 3 replies - 1 through 3 (of 3 total)
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