• Resolved ichfloque

    (@ichfloque)


    Hello,

    we have a user registration form and the form is working, but the Edit Profile page does not let anyone update their details. The page is validating the fields first name, last name, email and birthdate and shows an error that the values are missing.

    I cannot attach a screenshot here, but the error reads:

    • Speaker First Name is a required field.
    • Speaker Last Name is a required field.
    • Speaker Account Email is a required field.
    • Date of Birth is a required field.

    The weird thing is that first name, last name and email are not even shown on the /my-account/edit-profile/ page. Birthdate is showing (as read only) and filled, still it is behaving as if the values are not there. In the settings of all these 4 fields are “Show on registration form & Profile Details” and “Enable Read only on Profile Details”

    Just upgraded to the newest Version of Pro 4.3.0 as a saw a note around something similar in the changelog, but it did not fix it.

    • This topic was modified 7 months, 1 week ago by ichfloque.
    • This topic was modified 7 months, 1 week ago by ichfloque.
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  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @ichfloque,

    Thanks for writing in. It seems like you’re using the plugin’s premium feature.

    We are unable to address questions about the paid version here on www.ads-software.com, as it is a support forum for the free version. Kindly contact us through our contact page and include the link to this post.

    Thanks for helping us by creating a ticket through our contact page!

    Regards!

Viewing 1 replies (of 1 total)
  • The topic ‘Edit profile page trying to validate fields that are not shown’ is closed to new replies.