Edit Shipping or Billing option is not visible on the Address section on My acco

  • Resolved eranimesh6

    (@eranimesh6)


    4 years, 6 months ago

    Hi Experts,

    I am facing an issue with my Woocommerce my account section. If I navigate to address then Shipping and Billing addresses are visible but there is no EDIT link beside them to edit the addresses. I am not using any custom plugin for my account. Can anyone help with this issue? Is there any solution to this issue?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,
    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter eranimesh6

    (@eranimesh6)

    Hi Nicola,

    Thanks for showing me to find the issue.

    I tried to switch to the Twenty Nineteen theme and I am able to see the Edit option on the Address page. I’m using the Astra theme. What should I do to fix the issue n the Astra Theme? Kindly help.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @eranimesh6. I recommend getting in touch with Astra theme support here – https://wpastra.com/support/. They are expert in their theme and would be in a much better position to help you than we are. ??

    Plugin Support Tseten a11n

    (@tibetanitech)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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