Editing a shop page_Astra Theme

Hi @ingridrawsthorn

Thanks for reaching out!

how to edit my shop page, i only have one product at the moment and I want to edit the image position, text and background. I have instructions to go to Appearance_Customise_Woocommerce_and there I should find options to customise like background colour, and moving text but these options are not showing.

I understand that you would like to edit your shop page, however, you are not finding the options you need under Appearance > Customize, correct?

Could you please provide additional details of what you’re trying to achieve here so I can better assist you?

If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Furthermore, I’d like to understand your site properly. Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Hi,

Thank you for responding, I appreciate it!

I have attached a URL of a screenshot of what I see when I go to Appearance_Customise_Woocommerce and this is where I cannot see the options to customise the shop page like background, move text etc.

I have also attached a URL of a screenshot of the shop page as it looks now so you can see that I need to customise it.

The status report URL is below also. (I hope I have sent this to you correctly)

Thank you

Ingrid

Hi @ingridrawsthorn

It seems that the attachments to your previous message were not included. Can you please re-share it once again so that we could check your issue better?

Hi,

I did attach them so i am not sure why but here they are as links below, i hope they work, if not can you give me instructions as how to send attachments.

Thank you for your help.

I am new to WordPress and i am learning a lot but some issues i am finding hard to work out so i appreciate the help.

file:///Users/ingridrawsthorn/Desktop/SystemStatusReport_thefairybusinessco.com_2023-12-15T07-47-46.txt

file:///Users/ingridrawsthorn/Desktop/Screenshot%202023-12-15%20at%205.22.32%20pm.png

file:///Users/ingridrawsthorn/Desktop/Screenshot%202023-12-15%20at%2012.59.34%20pm.png

Hey, @ingridrawsthorn!

I did attach them so i am not sure why but here they are as links below, i hope they work, if not can you give me instructions as how to send attachments.

Thank you for your help.

I am new to WordPress and i am learning a lot but some issues i am finding hard to work out so i appreciate the help.

Don’t worry, we are here to help and guide you ??

The screenshots you sent did not work, the links you shared were from the folder on your computer.

I’d recommend using https://snipboard.io to share screenshots. You can copy the image and paste it there, then you can paste the link from https://snipboard.io here. They also have initial steps on how to add the image on their front page ??

Once the image is uploaded you can click on the place I show on the screenshot below to copy the link. Then you can paste it here on the thread

The Status Report you can copy and just paste it here directly in the thread.

System Status Report?which you can find via?WooCommerce > Status > Get system report > Copy for support

If you face any issues or have any questions, please let us know so we can assist you further.

Looking forward to your reply.

Have a wonderful day!

Hi, I hope i have done the screenshots correctly, here are the links.

I can’t copy them from my clipbaord at the moment It is not working so I hope these are ok?

https://snipboard.io/FXNQ6y.jpg

This is where i can’t see the options to edit the page in Customise_Woocomerce

You can also see how the page looks, it needs the background changed and text moved etc but there are no options to do so?

Please help!

Sorry here is the system status report

` WordPress Environment

WordPress address (URL): https://thefairybusinessco.com<br>Site address (URL): https://thefairybusinessco.com<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.1

SUHOSIN Installed: –<br>MySQL Version: 5.7.39-42-log<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.4.0<br>WC Database Prefix: ged_<br>Total Database Size: 56.95MB<br>Database Data Size: 52.31MB<br>Database Index Size: 4.64MB<br>ged_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>ged_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>ged_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>ged_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>ged_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>ged_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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attachment: 295<br>cartflows_flow: 2<br>cartflows_step: 4<br>custom_css: 3<br>customize_changeset: 52<br>elementor_library: 10<br>mailpoet_page: 1<br>nav_menu_item: 13<br>page: 22<br>post: 3<br>product: 43<br>revision: 235<br>wp_global_styles: 5<br>wpforms: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (34)

All in One SEO: by All in One SEO Team – 4.5.2.1<br>All-in-One WP Migration: by ServMask – 7.79<br>Starter Templates: by Brainstorm Force – 3.5.3<br>Astra Widgets: by Brainstorm Force – 1.2.12<br>CartFlows: by CartFlows Inc – 2.0.2<br>Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.5.0<br>Elementor: by Elementor.com – 3.18.2<br>Envira Gallery Lite: by Envira Gallery Team – 1.8.7.1<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.23.0<br>Google Listings and Ads: by WooCommerce – 2.5.13<br>Gutenberg: by Gutenberg Team – 17.2.1<br>iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: by iubenda – 3.8.0<br>Jetpack Social: by Automattic - Jetpack Social team – 3.0.0<br>Jetpack: by Automattic – 12.9<br>HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 10.2.16<br>MailPoet: by MailPoet – 4.40.0<br>Maintenance: by WebFactory Ltd – 4.08<br>OptinMonster: by OptinMonster Popup Builder Team – 2.15.1<br>Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.5.2<br>Pinterest for WooCommerce: by WooCommerce – 1.3.15 (update to version 1.3.16 is available)<br>Really Simple SSL: by Really Simple Plugins – 7.2.0<br>Speed Optimizer: by SiteGround – 7.4.4<br>Security Optimizer: by SiteGround – 1.4.8<br>TikTok: by TikTok – 1.2.3<br>Spectra: by Brainstorm Force – 2.10.3<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.23.13

Variation Swatches for WooCommerce: by CartFlows – 1.0.7<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.26<br>WooPayments: by Automattic – 6.9.1 (update to version 6.9.2 is available)<br>WooCommerce Shipping & Tax: by WooCommerce – 2.4.2<br>WooCommerce: by Automattic – 8.4.0<br>WordPress Importer: by wordpressdotorg – 0.8.1<br>SiteGround Central: by SiteGround – 3.0.2<br>WPForms Lite: by WPForms – 1.8.5.2 Inactive Plugins (1)

Essential Addons for Elementor: by WPDeveloper – 5.9 Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0 Settings

API Enabled: –<br>Force SSL: –<br>Currency: AUD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages

Shop base: #997 - /shop/<br>Cart: #11 - /cart/<br>Checkout: #12 - /checkout/<br>My account: ? Page visibility should be public<br>Terms and conditions: ? Page not set Theme

Name: Astra<br>Version: 4.5.2<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 6.9.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 226974763<br>Account ID: acct_1OMnDBCNI2Dqb4Fd<br>Payment Gateway: ? Needs setup<br>Test Mode: Enabled<br>UPE: Enabled (deferred_intent)<br>UPE Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-16 06:39:48 +00:00<br>Options: ?<br>Notes: 75<br>Onboarding: completed MailPoet

Sending Method: PHPMail<br>Send all site's emails with: Default WordPress sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://thefairybusinessco.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 596<br>Oldest: 2023-12-01 01:38:29 +0000<br>Newest: 2023-12-15 06:44:12 +0000

Failed: 1<br>Oldest: 2023-12-09 02:57:06 +0000<br>Newest: 2023-12-09 02:57:06 +0000

Pending: 16<br>Oldest: 2023-12-15 06:46:12 +0000<br>Newest: 2023-12-31 00:00:00 +0000 Status report information

Generated at: 2023-12-15 06:44:15 +00:00<br>`

Hi, I hope i have done the screenshots correctly, here are the links.

I can’t copy them from my clipbaord at the moment It is not working so I hope these are ok?

https://snipboard.io/FXNQ6y.jpg

This is where i can’t see the options to edit the page in Customise_Woocomerce

You can also see how the page looks, it needs the background changed and text moved etc but there are no options to do so?

Please help!

Hi ingridrawsthorn

Thank you for providing screenshots and SSR details.

I understand that you wish to modify your Shop (Product Catalog) page to meet your requirements.

These kinds of features are provided by the Theme you are using.
As you are using the Astra theme, the whole appearance of your website including the Shop page will be handled by the Astra theme.

For more detailed instructions I would recommend you contact Astra Theme’s support team. They will have more knowledge about their product and are better equipped to guide you further.

Feel free to contact us again if you have WooCommerce related questions ??

Hey @ingridrawsthorn!

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.