Editing access suddenly stopped

  • mathew1970

    (@mathew1970)


    3 months ago

    I happily edited the home page of my website on 15th July. Just changed a few words and added a small picture.
    On the 16th neither WordPress or Elementor would let me edit. WordPress shows blank screen, and Elementor will not load.
    Nothing else has changed on my website for weeks, and surely there is no reason for it to work on the 15th, but not on the 16th.
    I contacted my server, who stated ‘I have investigated the issue you have reported and I can confirm that it is not an issue with memory limit or the server’.
    Please help…
    Thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Could you please enable WP_DEBUG and when loading WordPress Editor / Elementor check for the errors and post them here?

    empsaviour

    (@empsaviour)

    This could be caused by plugin Plugin Conflicts or cache.

    Enable WP_DEBUG and when loading WordPress Editor / Elementor check for the errors and post them here. that away, we will be able to follow up from there.

    threadi

    (@threadi)

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://www.ads-software.com/support/article/debugging-in-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

    Thread Starter mathew1970

    (@mathew1970)

    Thank you for your messages. Much appreciated. I don’t have much technical knowledge, and I have no idea how to ‘enable WP-DEBUG’. I have Googled that process, but I still cannot work out how to do it. And I can’t find an ‘error log’. Where is this?

    threadi

    (@threadi)

    Take a look at this link: https://www.ads-software.com/support/article/debugging-in-wordpress/ – if you need personal support, it is best to contact your hoster’s support team first.

    Thread Starter mathew1970

    (@mathew1970)

    Thank you threadi. That’s the article I read. It’s just over my head I’m afraid.

    My server, Namesco, stated that it’s not a problem their end, but I will try and go back to them with this new advice.

    15 years ago I set up and ran my own website very successfully. The systems have all changed dramatically now, and apparently are so much easier to set up and maintain. But this new website has given me so many problems.

    Thread Starter mathew1970

    (@mathew1970)

    Clearing my browser cache did the trick. Appreciate all you advice though.

    empsaviour

    (@empsaviour)

    Well done.

Viewing 8 replies - 1 through 8 (of 8 total)
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