Editing email templates and now all default styling is gone

Hi fpsdamien,

We noticed that you are using the feature to assign courses to WooCommerce products. We created an account and purchased a product as shown in this screenshot. Since the order is not yet completed, the enrollment email you described hasn’t been sent to us.

Please complete the WooCommerce order so that the enrollment email is triggered. Once we receive the email, we will be able to review it and provide further assistance.

Thank you for your cooperation.

Best regards,
Brianvu-tp

Hi fpsdamien,

Thank you for your cooperation. We have received the email and confirmed that it displays as you described.

Could you please provide us with the HTML content of the “Enrolled Course” email. This will help us diagnose the issue and provide a more accurate solution.

Thank you for your assistance.

Best regards,
Brianvu-tp

Sure thing, screenshot attached.

Hi fpsdamien,

Thank you for your patience.

We have thoroughly tested various scenarios and used the text provided in your screenshot, but we haven’t been able to replicate the issue you described.

To help us better diagnose the problem, could you please take a screenshot of the content in the “Text” tab of the email editor, similar to this example?

Additionally, please try the following steps:

Switch to the default theme (e.g., Twenty Twenty-Four) and deactivate all plugins except LearnPress.
Test the email functionality again to see if the issue persists.
If the problem still occurs, please let us know so we can investigate further and provide a more accurate solution.

Thank you for your cooperation.

Best regards,
Brianvu-tp

The issue is the way the user email looks when received. It does not look the way that you are showing in your screenshot. It comes out looking like this: https://fpspimart.org/user-received-email.jpg. I did post the screenshot of the content in the “Text” tab of the email editor above, however I will post it again here for quick reference: https://fpspimart.org/screenshot.jpg

So again the issue is that once the order has been placed and completed. The email that the user receives does not have the formatting with the color header or anything. It is just plain text as shown above.

Also here are the settings for the header and footer that are not showing up in your screenshot and they should be: https://fpspimart.org/header-footer-settings.jpg

• This reply was modified 3 months, 1 week ago by fpsdamien.

Hi fpsdamien,

Thank you for your follow-up and for your understanding.

We have conducted extensive tests, but unfortunately, we have not been able to replicate the issue you are facing. Due to the complexity of your question, a more in-depth investigation is required.

To facilitate this, I kindly ask you to create a free support ticket on our dedicated forum with the subject “fpsdamien – Editing email templates and now all default styling is gone.”

Our team will then thoroughly review your concerns and provide the most accurate solutions.

Thank you for your cooperation, and we look forward to assisting you further.

Best regards,
Brianvu-tp

Thank you, I will do as you request. However please note that you will need to test this out on our site to see what I am describing. In your example test above it is not from our website. However, I do see that you placed a test order on August 6, 2024 @ 9:24 pm and you did confirm then that the email is displaying without the formatting as I described.

Hi fpsdamien,

Thank you for your patience and for providing detailed feedback.

We wanted to inform you that we have made some adjustments in the latest beta version of LearnPress, which may resolve the issue you are experiencing with email formatting and styling.

Please download and install the beta version from the following link: LearnPress 4.2.7 Beta.

We would greatly appreciate it if you could test this version and let us know if the issue has been resolved on your site.

Thank you once again for your cooperation and support. We look forward to hearing your feedback.

Best regards,
Brianvu-tp

We were able to get in touch with Thimpress support and they assisted us with this. Thank you for all of your direction.

Hi fpsdamien,

We’re glad to hear that ThimPress support was able to assist you and that the issue has been resolved!

If you encounter any other problems or need further assistance, please don’t hesitate to reach out to us. We’re always here to help.

If you’re satisfied with LearnPress, we would greatly appreciate it if you could leave us a 5-star review. Your positive feedback is a huge motivation for us to keep up the hard work, and it means a lot to us.

Thank you very much for your support!

Best regards,
Brianvu-tp