editing page freezes

hi @tomanband ,

can You please share url or screenshot to clarify.

Thanks.

@preetam27 hi, the link is
https://robertphilippart.eu/bibliographie/

I am thinking whether a special character or html tag might have messed it up… Hmmm

As it freezes on editing I cannot even delete the last entries for a try

hi @tomanband ,

i have seen your page it works fine,also please avoid using special character i.e !”#$&@ etc.

Thanks.

@preetam27 the site works fine but in the admin menu i cannot edit it anymore and i cannot add a new accordion category

There’s something wrong with the plugin.
/post-new.php?post_type=responsive_accordion makes the page freeze.
Tried to trace down where it stops, but couldn’t find it.

Hi,

Plugin: Accordion FAQ
By wpshopmart

Same issue is happening to me today. Visually works on front end.
Back end attempts to load page, but scroll feature and any other interaction does not work. times out after a bit.

Not sure how to fix. Deleted plugin and reinstalled it. Did not fix.
Thoughts on what I could do to get this to work on back end again?

Hi,

I got the same problem.
In the WordPress backend I just can open the list of existing accordions, but always if I select one in order to edit it, the browser hangs, I can’t even scroll the screen (only this is still possible with Firefox), and can’t select any other button of the backend. I have to close the tab and browse again to the backend page.
The only movement is a circle turning around the favicon rotating on the browser.

I purged all cache, I deinstalled Responsive Accordion and reinstalled it – always the same. I can no longer edit any of the accordions.
I’m using Chrome on a PC with Win7Prof 64-bit, but same effect occurs on Firefox.
How can I remove the content of Responsive Accordion after deinstalling the plugin? Each time when I reinstalled the plugin I got the previous content back again. I’m wondering whether there is the problem in this content. Therefore I exported the content of the plugin in a xml-File (in order to re-import it after I get a clean reinstallation..).
Or incompatibility with another plugin / theme?

• This reply was modified 5 years ago by dietereg.

One more thing I found out now:
With Firefox I can stop the loading of the page, as after some time firefox askes for that. Then I can click and work with all buttons except WYSIG editor button of an accordion. After editin the text version of an accordion I was able to save it, this worked fine as a small workaround.
With Chrome all this is not possible: I can’t stop the loading of the page. When Chrome askes me after some time what to do (as the page doesn’t give response), I click to leave the page – then the page is left indeed. Then loading again results in the same loop (freezing).

With the Firefox workaround (after 1 min freezing there is a yellow hint from Firefox: Wait or Interrupt – I interrupted and the screen styed visable and editable, only in txt view, not WYSIWYG) I was able to edit the content of Responsive Accordions.
By this I deleted all content of the accordion I edited at last time. No improvement. Still the editor freezes completey.
In the status line I saw some internet connections successfully before the screen freezed to wpshopmart.com/plugins/accordion-pro and ps.w.org

If needed I can send a backup of the plugin-export or any other infos for support.
My website is https://www.ungeborene.de

We have started to experience the same issue: the accordions show correctly, but the browser (tab) freezes when trying to edit a responsive accordion.

Hi there @dietereg I see you reported this thread to the moderators. Please note that we are just the folks who enforce the rules around all of www.ads-software.com.

Reporting to moderators doesn’t get any faster support, instead it just kind of attracts attention from folks whose radar you probably don’t want to be on. ??

If you really do need a moderator, please add a reply letting us know why before you hit the report button.

Otherwise, please hang in there for the plugin’s support to reply when they can.