Editing the subscriber pop?up

Hi there,

The issue you’re experiencing with not being able to see the “Preview and edit the pop-up” link under the Newsletter settings can be related to a few different factors, such as a compatibility issue with your theme or a potential conflict with another plugin.

To start troubleshooting this, I’d recommend the following steps:

1. Clear your browser cache to ensure there’s no stale data that might be causing the issue.
2. Check if there is an update available for the Astra Pro theme and update if necessary.
3. Test for a plugin conflict by deactivating all other plugins except Jetpack, and then see if the “Preview and edit the pop-up” link appears. If it does, reactivate your other plugins one by one to identify the one that may be causing the conflict.
4. Switch temporarily to a default theme like Twenty Twenty-One to see if the problem persists. If the issue is resolved by switching themes, there may be a compatibility issue with Astra Pro that needs to be addressed.

If after these steps the problem remains, it might be beneficial to look at any JavaScript errors that may be occurring on your WordPress dashboard. You can check for JavaScript errors by right-clicking on the page, selecting ‘Inspect’ and then clicking on the ‘Console’ tab. If there are errors, they could be preventing the link from being displayed.

Please try these steps and let me know the outcomes. This will help us narrow down the issue further.

Thank you!

Hi @jmatsuyama,

Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!