Editor Blocks Spectra Ecwid Store

  • I have an Ecwid Store embedded in my www.ads-software.com website. Along with the block editor that is part of Ecwid, I have Spectra Block Editor installed. It’s been a long time since I originally setup my store so I’m not even sure how I did it but I think there was some css code involved. Block editor works properly everywhere on my website except in one part of my store page. When I select the largest block, in the Store Home Page, the side drop-down menu shows but nothing happens when I try to select any drop-down arrow. There is a box for “Switch to draft” but nothing happens when I click “OK.” I’m unsure if Ecwid block editor or Spectra is being used or if my settings are just off. WordPress and all of my plugins are up to date. I appreciate any help, thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • lisa

    (@contentiskey)

    if you are not sure which plugin or theme may be impacting your page, try this: install health check plugin which can be used in troubleshooting mode to deactivate all plugins and theme might help narrow down the source of the issue  https://www.ads-software.com/plugins/health-check/

    for guidance specific to Ecwid Shopping Cart – use this link: https://www.ads-software.com/support/plugin/ecwid-shopping-cart/

    • This reply was modified 1 year, 2 months ago by lisa.

    Hi @fiberann2

    This is Ilnur from Ecwid by Lightspeed team.

    Thanks for reporting the problem. Sorry if suddenly our plugin works wrong.

    We will check, in particular, how the Spectra plugin works with Ecwid. And we will inform you about the result or request additional information.

    If you can share additional information about issue, like screenshots or screencast of problem, it will be helpful. You can send this information to our superb support via email [email protected]

    Stay in touch.

    Regards,

    Thread Starter fiberann2

    (@fiberann2)

    Thank you. I have emailed details to that support email address.

    As I see my colleagues helped you and everything is working fine on your end.

    If you have any other questions, feel free to reach out to us. We will be glad to assist!

    We also tested compatibility with the Spectra plugin and found no issues. As we have seen, there were issue in the browser when using the editor, which were successfully resolved by clearing the browser cache.

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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