Editor looks different from live

  • CAM

    (@caitlinmccartan)


    11 months, 2 weeks ago

    My editor doesn’t match the look of the live site. The background color in the editor is gray, and the font isn’t showing any styling. To be sure of this, made the default font very large. This is showing correctly on live, but it’s much smaller in the editor. I deactivated all plugins, changed to/from the theme, and emptied my cache, but the issue remains. I’d like the editor to match the live site. Seems like somehow the editor isn’t pulling the CSS?

    • This topic was modified 11 months, 2 weeks ago by CAM.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @caitlinmccartan,

    Thank you for reaching out,

    What editor do you use?

    Please provide us with some screenshots or a short video of the errors you faced step by step. You can upload your files to one of the following online services:
    https://postimages.org
    https://loom.com
    https://drive.google.com
    https://wetransfer.com
    https://dropbox.com

    Also, kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png(you can remove your email address from the content).

    _____________

    For troubleshooting, please do the following steps and let us know the results:

    0. Enable the primary theme(if you are using a child theme).
    1. Head over to WP Dashboard > Plugins.
    2. Deactivate all plugins.
    3. Then, first, activate Ocean Extra plugin.
    4. Check your issue.
    5. Then, activate your plugins one by one
    6. After activation of any plugins, check your issue

    Note 1: You can try troubleshooting on the staging website/or on a fresh installation and ensure that you are using the latest version of the theme and plugins(before updating, please get a full backup from your website).

    Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).

    Thank you,
    Best Regards

    Thread Starter CAM

    (@caitlinmccartan)

    Thanks, please note that I tried deactivating all plugins, purging browser cache, and flushing cache through my hosting service.

    Screen recording of the issue: https://www.dropbox.com/scl/fi/mxa0yh7m8w0n0fze380n3/Screen-Recording-2024-03-26-at-12.46.21-PM.mov?rlkey=ydh3hqwsmod4qgmuuchzwlym2&dl=0

    Environment Information:

    ` wp-core

version: 6.4.3
    site_language: en_US
    user_language: en_US
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: staging
    user_count: 1
    dotorg_communication: true wp-paths-sizes

wordpress_path: /home/customer/www/staging2.zoonomics.org/public_html
    wordpress_size: 54.22 MB (56853375 bytes)
    uploads_path: /home/customer/www/staging2.zoonomics.org/public_html/wp-content/uploads
    uploads_size: 40.16 MB (42111390 bytes)
    themes_path: /home/customer/www/staging2.zoonomics.org/public_html/wp-content/themes
    themes_size: 62.26 MB (65283955 bytes)
    plugins_path: /home/customer/www/staging2.zoonomics.org/public_html/wp-content/plugins
    plugins_size: 44.54 MB (46699193 bytes)
    database_size: 31.73 MB (33275904 bytes)
    total_size: 232.91 MB (244223817 bytes) wp-active-theme

name: OceanWP (oceanwp)
    version: 3.5.4
    author: OceanWP
    author_website: https://oceanwp.org/about-oceanwp/
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
    theme_path: /home/customer/www/staging2.zoonomics.org/public_html/wp-content/themes/oceanwp
    auto_update: Disabled wp-themes-inactive (5)

Astra: version: 4.6.8, author: Brainstorm Force (latest version: 4.6.9), Auto-updates disabled
    Neve: version: 3.8.3, author: ThemeIsle, Auto-updates disabled
    Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Three: version: 1.3, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Two: version: 1.6, author: the WordPress team, Auto-updates disabled wp-plugins-active (1)

Ocean Extra: version: 2.2.6, author: OceanWP, Auto-updates disabled wp-plugins-inactive (5)

Kadence Blocks – Gutenberg Blocks for Page Builder Features: version: 3.2.30, author: Kadence WP, Auto-updates disabled
    Security Optimizer: version: 1.4.12, author: SiteGround, Auto-updates disabled
    SiteGround Central: version: 3.0.2, author: SiteGround, Auto-updates disabled
    Speed Optimizer: version: 7.5.0, author: SiteGround, Auto-updates disabled
    WordPress Importer: version: 0.8.2, author: wordpressdotorg, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: 1
    post_max_size: 256M
    upload_max_filesize: 256M
    max_effective_size: 256 MB
    max_file_uploads: 20
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 10.02.1 wp-server

server_architecture: Linux 6.6.21-MCIclouder470 x86_64
    httpd_software: Apache
    php_version: 7.4.33 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 3000
    time_limit: 120
    memory_limit: 768M
    max_input_time: 120
    upload_max_filesize: 256M
    php_post_max_size: 256M
    curl_version: 8.2.1 OpenSSL/3.1.1
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2024-03-26T16:54:03+00:00
    utc-time: Tuesday, 26-Mar-24 16:54:03 UTC
    server-time: 2024-03-26T16:54:03+00:00 wp-database

extension: mysqli
    server_version: 5.7.44-48-log
    client_version: mysqlnd 7.4.33
    max_allowed_packet: 33554432
    max_connections: 500 wp-constants

WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/customer/www/staging2.zoonomics.org/public_html/wp-content
    WP_PLUGIN_DIR: /home/customer/www/staging2.zoonomics.org/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 256M
    WP_MAX_MEMORY_LIMIT: 768M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: staging
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined wp-filesystem

wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    Hello @caitlinmccartan,

    Thanks for your feedback.

    This topic has been forwarded to the developer team, and we’ll get back to you with the information once it is available.

    Thank you for using OceanWP, and I appreciate your patience.
    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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