Editor publications are not displayed on Facebook

  • Resolved philos1964

    (@philos1964)


    5 years, 11 months ago

    Hello,

    On our website, we are two users publishing. Me, as admin, and another person as editor.

    About 10 or 12 weeks ago, both people were able to publish correctly.

    Right now, I still have no problem when using Blog2Social.

    But now, when the editor is sharing through B2S, everything looks fine, there is no error message, but nothing is displayed on Facebook page (pro page).

    I have searched for user role capabilities but I did not find something in Blog2Social settings.

    I have tested the editor account from my computer, and I’m getting the same failure, all the process looks good but nothing is displayed on Facebook.

    Any suggestion/help is very welcome.

    Thanks,
    Philippe

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Blog2Social-Support

    (@blog2socialsupport)

    Hello Philippe ( @philos1964 ),

    Thank you for reaching out and the detailed information.

    I am sure together we will find out and solve why the postings do not appear on Facebook.
    Therefore, please go to “Blog2Social” -> “Posts & Sharing” -> “Notifications”. Here please click on “Details” for the blog post the user published lately on social media and send me a screenshot if you receive any message to customer-service(at)blog2social(dot)com .

    Thanks!

    Thread Starter philos1964

    (@philos1964)

    Thanks a lot.

    I’m doing what you are asking for quickly.

    Philippe

    Plugin Support Blog2Social-Support

    (@blog2socialsupport)

    You are most welcome ( @philos1964 ) . Feel free to contact us, whenever you have a question about Blog2Social.

    We well received your mail and the screenshot via customer-service(at)blog2social(dot)com . Now, we take a closer look at what you described and get back to you as soon as possible to solve it together.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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