EDITOR role cannot edit any pages or posts

  • Resolved sarahweb

    (@sarahweb)


    1 year, 2 months ago

    So if RANK MATH enabled then an EDITOR role gets error 500 when trying to access any page or post to edit

    I have checked the ROLE MONITOR page and deverything is ticked for EDITOR and still changes nothing

    If I deactivate RANK MATH it works again

    version 1.0.201.1

    everything else up to date, latest versions etc

    no security blocks that I can see either

    any ideas?

    thanks
    Sarah

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @sarahweb,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    5xx errors are errors within your server configuration. Please share your website’s recent error logs so we can determine what’s causing the issue.

    You can follow this guide to enable debugging in WordPress
    https://www.ads-software.com/support/article/debugging-in-wordpress/ or you can get in touch with your web host; they will help you locate the log file.

    Looking forward to helping you with this one.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello,

    Assuming you are using the latest version of all the plugins, themes & WordPress and the issue is resolved, we are closing this support topic.

    If that is not the case, feel free to open a new support topic or reply to this one, and we will be more than happy to assist.

    Looking forward to helping you. Thank you.

    Thread Starter sarahweb

    (@sarahweb)

    Sorry for the delay – I have tested this out a few times and it does seem to be teh GoDaddy hosting that is the issue – they cannot hgelp me fix it sadly so I just have to live with it ! But tested on another site on another server and that worked – sorry was not Rank Math

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @sarahweb,

    You should get in touch with their support and ask them to increase the PHP values and see if that helps.

    Let us know how that goes. Looking forward to your update.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘EDITOR role cannot edit any pages or posts’ is closed to new replies.