Editor role can’t login (wp-admin) on the backend of the site

  • Hi! I created a new editor user for our marketing staff, so she can edit the blogs and etc. But WordPress backend doesn’t let her login. This only happens to the editor role, I on the other hand can just log in smoothly without any error. I tried to delete the existing user role and made another editor user but the same problem occurred, right after you click the login button it will say that the website encountered a critical error: “There has been a critical error on your website. Please check your site admin email inbox for instructions.”. But it only happens to her. I would really appreciate if you can help me with this issue. Thank you!

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  • Hi,

    If you’re getting warning about the critical error on your site, it’s likely plugin or theme that is causing this.

    You can check your emails for the error details. Email is sent to your site admin email address, and the email subject is:
    Your Site is Experiencing a Technical Issue

    Look for this email. It’ll tell you what exact plugin/theme is causing this and error details.

    If you haven’t received this email, you can then

    1) Disable the all plugins you have on your site at the same time. And then test to see if that works.

    If it works, then enable 1 plugin at a time and test to see which one is causing the problem.

    Once you find it, you can reach out the plugin author and let them know about the problem.

    2) If it’s not about the plugin, then you can do the same with your themes.

    Hope this helps in some way.

    Good luck!

Viewing 1 replies (of 1 total)
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