Editors/Authors locked out of the site after Plugin Update!

  • Resolved csgaraglino

    (@csgaraglino)


    4 years, 10 months ago

    We did the update on a client’s site today and everything was fine until we ran the Database update and then everyone except WP Admins has lost access to the Back-end of WordPress.

    I have a clone here: https://smaor-test.mystagingwebsite.com/ It’s only running your plugin, everything else has been deactivated.

    When they try to log in to do their work, their redirected back to the home page. If I deactivate UM, they get in just fine.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @csgaraglino

    What was the last version of UM plugin before you update to the latest?

    Regards,

    Thread Starter csgaraglino

    (@csgaraglino)

    11:20 am
    January 24, 2020

    Plugin Update
    Ultimate Member
    2.1.2 – 2.1.3

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @csgaraglino

    Sorry for the late response.

    We were busy trying to catch up with the support backlogs and resolving bugs.

    Could you please check if you’re still encountering issues with the latest version?

    Feel free to re-open this thread if there’s any question that may come up.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Editors/Authors locked out of the site after Plugin Update!’ is closed to new replies.