Editors not working

  • Hi there,

    On my site https://zobozdravstvo-sekulic.si, whenever I click on an editor within a page, i.e. here:

    https://prnt.sc/pp8i65

    Nothing happens. Thus I am unable to change anything on the website.

    The Denta theme is using the CMSMasters Content Composer plugin. However, their team is very unhelpful as the theme was not purchased via them, but via Envato.

    I had tried disabling everything, changing the theme, deleting & re-installing the plugin, but nothing works.

    Please advise.

    Thanks,
    Nal

Viewing 6 replies - 1 through 6 (of 6 total)
  • lisa

    (@contentiskey)

    if there is a problem with a plugin that is controlling the page editing experience — the plugin needs to be activate + working properly or the pages need to be adjusted to get rid of the plugins shortcodes surrounding the content.

    if you are not getting support that you purchased with the theme, that might be a sign to discontinue using the plugin/theme. this will possibly create a bunch of work to remove shortcodes so seek assistance from the proper support team to exhaust all possibilities.

    have you tried: install the classic editor plugin to allow CMSMasters to work “normally”? (maybe it will help) https://www.ads-software.com/plugins/classic-editor/

    • This reply was modified 5 years, 1 month ago by lisa.
    Thread Starter nkosir

    (@nkosir)

    Thank you for your reply! Unfortunately it is too late to swap out the theme as everything is done. The plugin stopped working after a long time, not sure where it all went wrong.

    I did try to install that but no luck thus far.

    Not sure if this helps, but these are the errors in the Dev Tools > Console while I try to edit a page:
    https://prnt.sc/pp95np

    • This reply was modified 5 years, 1 month ago by nkosir.
    lisa

    (@contentiskey)

    if the classic editor plugin doesn’t help, and the theme specific + plugin specific support are not helping — you might need to hire someone to dig in to your site to fix the situation (do not accept offers in this forum)

    Reboot the server first. Check the web site logs? ssh into the server to check the logs. Remove the last plugin you installed. Did you upgrade anything recently?

    ZeroGravity

    (@zerogravity)

    Did you find a solution to this? I am having the same error where the cmsmasters content composer is not working. Only the shortcodes are showing. Clicking the editor button “content composer” doesn’t do anything.

    I’m not sure whether it will help anyone but what worked for me was (Note that I do have a multisite):

    1) Install the classic editor plugin
    2) Network deactivate the CMS Masters Mega Menu, Contact Form Builder and Content Composer plugins.
    3) Deactivate the plugins on each seperate website in the network (in my case Dutch and English versions)
    4) I get a popup where W3 total cache tells me to empty the static cache, which I do.
    5) Activate the plugin only on the seperate webpages (no network activate) and only activate the CMS content composer (I haven’t tried activating the others).

    So in short, deactivate the plugin everywhere, empty the w3 cache, activate only on the websites (no network activate).
    When I then go to the editor I have a button to activate the content composer which then works again.

    Don’t ask my why it worked, I just know that it worked for me and hopefully it will help others.

Viewing 6 replies - 1 through 6 (of 6 total)
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