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Resolved nicoleashley
(@nicoleashley)

6 years, 7 months ago

Hi,

I can’t figure out how to change the “from address” appearance for my shipping labels. Specifically, 2 parts:

1 – I’ve changed my business name, removing one of the words. This is reflected everywhere in my site, throughout my settings, etc., but the old name (with the extra word) is still in my from address when I generate a new shipping label. How can I remove it? Where does it grab the data from that I can edit it?

2 – After my shop name in the from address, it has a line saying “ADMIN.” My username on my site is Nicole, and I’m not sure where it’s getting “ADMIN” from, but I’d like to change it to my name, or better yet, remove it entirely. How can I do this?

Thanks,
Nicole

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter nicoleashley
(@nicoleashley)

6 years, 7 months ago

Checking in after a week with no response – can anyone help on this please?

Majeed Raza
(@lorro)

6 years, 7 months ago

I don’t think the WooCommerce plugin does shipping labels. This functionality will be coming from a another plugin. What shipping label plugin are you using?

If you don’t know, please post your system status report as explained here:
https://www.ads-software.com/support/topic/before-posting-gather-the-following-details/

Thread Starter nicoleashley
(@nicoleashley)

6 years, 7 months ago

Thanks @lorro. The labels are actually managed and printed by the WooCommerce Services plugin. Should I post my question elsewhere?

Majeed Raza
(@lorro)

6 years, 7 months ago

Yes, this forum is for the core WooCommerce plugin. The forum for WooCommerce Services is here:
https://www.ads-software.com/support/plugin/woocommerce-services

I’m not a user of WooCommerce Services, but it looks like one needs to connect to woocommerce.com to be able to use shipping labels. Maybe the address you are looking for is somewhere in your woocommerce.com account settings.

Thread Starter nicoleashley
(@nicoleashley)

6 years, 7 months ago

I’ve looked for it everywhere I can think of… I’ll try there, and thanks @lorro!

Plugin Support John Coy a11n
(@johndcoy)

Automattic Happiness Engineer

6 years, 7 months ago

Hi @nicoleashley

I’ll mark this as resolved but you can create a new post if you run into any issues or have more questions. Thanks @lorro

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Edits to “from address” on shipping labels’ is closed to new replies.

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