Elegant Theme code inside Popup Maker code

Hi,
I’ve been exploring an issue where I’m finding a huge block of code from Elegant Themes inside the code for each popup on my site. Now, I’m using Divi theme, which is made by Elegant Themes, and I’m also using two other plugins made by Elegant Themes. When I contacted Elegant Themes about seeing their code inside the Popup Maker code, they had me switch to a WordPress default theme (I used Twenty Seventeen) and also told me to disable all Elegant Themes plugins. I did this, cleared browser, server, and CDN cache, and still found the Elegant Themes code inside the code for the popups. They told me:

It looks like the plugin is storing that message somewhere so it’s not coming from our products. You should contact the plugin’s authors about this problem, please explain to them that all ET products are deactivated. If they think that there’s anything needs to be done from our side, please let me know.

You can see this problem on my staging site. Open this page and inspect it, then in the inspector scroll down until you see the Popup Maker code. Within it, you’ll see a whole bunch of Elegant Themes code that seems like it’s being saved somehow by the Popup Maker plugin. This site has the Twenty Seventeen theme installed and also has all Elegant Themes plugins deactivated.

Here’s an example of the code as well (please ignore that most of the code looks really bad… it’s just because this is our staging site and I’ve disabled everything that’s normally needed for this site to look they way it’s supposed to):
<div id="pum-4363" class="pum pum-overlay pum-theme-2817 popmake-overlay" data-popmake="{&quot;id&quot;:4363,&quot;slug&quot;:&quot;andy&quot;,&quot;theme_id&quot;:2817,&quot;cookies&quot;:[],&quot;triggers&quot;:[{&quot;type&quot;:&quot;click_open&quot;,&quot;settings&quot;:{&quot;extra_selectors&quot;:&quot;.andy&quot;,&quot;do_default&quot;:null,&quot;cookie&quot;:{&quot;name&quot;:null}}}],&quot;mobile_disabled&quot;:null,&quot;meta&quot;:{&quot;display&quot;:{&quot;size&quot;:&quot;medium&quot;,&quot;responsive_min_width&quot;:&quot;&quot;,&quot;responsive_max_width&quot;:&quot;&quot;,&quot;custom_width&quot;:&quot;640&quot;,&quot;custom_height&quot;:&quot;380&quot;,&quot;animation_type&quot;:&quot;fade&quot;,&quot;animation_speed&quot;:&quot;350&quot;,&quot;animation_origin&quot;:&quot;center top&quot;,&quot;position_bottom&quot;:&quot;<em>Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, <a href=\&quot;https:\/\/www.elegantthemes.com\/members-area\/api-key.php\&quot; target=\&quot;_blank\&quot;>log in<\/a> to your Elegant Themes account and navigate to the <strong>Account > API Key<\/strong> page. <a href=\&quot;http:\/\/www.elegantthemes.com\/gallery\/divi\/documentation\/update\/\&quot; target=\&quot;_blank\&quot;>Learn more here<\/a><\/em>. If you still get this message, please make sure that your Username and API Key have been entered correctly&quot;,&quot;location&quot;:&quot;center top&quot;,&quot;position_right&quot;:&quot;<em>Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, <a href=\&quot;https:\/\/www.elegantthemes.com\/members-area\/api-key.php\&quot; target=\&quot;_blank\&quot;>log in<\/a> to your Elegant Themes account and navigate to the <strong>Account > API Key<\/strong> page. <a href=\&quot;http:\/\/www.elegantthemes.com\/gallery\/divi\/documentation\/update\/\&quot; target=\&quot;_blank\&quot;>Learn more here<\/a><\/em>. If you still get this message, please make sure that your Username and API Key have been entered correctly&quot;,&quot;position_top&quot;:&quot;100&quot;,&quot;position_left&quot;:&quot;<em>Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, <a href=\&quot;https:\/\/www.elegantthemes.com\/members-area\/api-key.php\&quot; target=\&quot;_blank\&quot;>log in<\/a> to your Elegant Themes account and navigate to the <strong>Account > API Key<\/strong> page. <a href=\&quot;http:\/\/www.elegantthemes.com\/gallery\/divi\/documentation\/update\/\&quot; target=\&quot;_blank\&quot;>Learn more here<\/a><\/em>. If you still get this message, please make sure that your Username and API Key have been entered correctly&quot;,&quot;overlay_zindex&quot;:&quot;1999999998&quot;,&quot;zindex&quot;:&quot;1999999999&quot;,&quot;responsive_min_width_unit&quot;:&quot;px&quot;,&quot;responsive_max_width_unit&quot;:&quot;px&quot;,&quot;custom_width_unit&quot;:&quot;px&quot;,&quot;custom_height_unit&quot;:&quot;px&quot;},&quot;close&quot;:{&quot;text&quot;:&quot;&quot;,&quot;button_delay&quot;:&quot;0&quot;},&quot;click_open&quot;:{&quot;extra_selectors&quot;:&quot;&quot;}}}" role="dialog" aria-hidden="true"><div id="popmake-4363" class="pum-container popmake theme-2817 pum-responsive pum-responsive-medium responsive size-medium"><div class="pum-content popmake-content"><h3><img class="alignleft size-full wp-image-4360" src="https://ce7.a7b.myftpupload.com/wp-content/uploads/Andy-LeCompte.jpeg" alt="andy-lecompte" width="180" height="219">Andy LeCompte&nbsp;<span style="font-size: 16px;">MA, Humanistic Psychology</span></h3><p>A student of <em>A Course in Miracles</em> for twenty-five years, Andy has applied Course principles as an organization development consultant and as head of the Let’s Talk Training Group. He is the author of <em>Creating Harmonious Relationships: A Practical Guide to the Power of True Empathy</em>. In 2004 he met David Hoffmeister and turned his focus inward to the mind.</p></div><button type="button" class="pum-close popmake-close" aria-label="Close"> × </button></div></div>

Thanks for your help!

• This topic was modified 8 years, 2 months ago by JD.