I can see you’re using the commercial theme, Flatsome. WordPress support volunteers here at www.ads-software.com don’t have access to any commercial themes or plugins. This makes it impossible for any of us to install your theme, test to find out what’s not working, and provide any support for you.
Your best bet would be to contact your theme’s developer or the marketplace where you purchase your Flatsome theme from for support with this.
https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support
Good luck!
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