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Hayden Ng
(@haydenng664)

3 years, 4 months ago
Hi,

My elementor editor is loading slow, what could be causing it? There is a spinner on the editor and it takes around 1 minute for the spinner to finish loading.

I have another site that is also using elementor but the editors load up without the spinner and it is pretty quick, this time around there is a spinner that I must wait until the spinner goes away.

My server host has already helped me to tweak the PHP settings but the result is still the same.
- This topic was modified 3 years, 4 months ago by Hayden Ng.
- This topic was modified 3 years, 4 months ago by Hayden Ng.
- This topic was modified 3 years, 4 months ago by Hayden Ng.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

3 years, 4 months ago

Looking at your site, you are an Elementor Pro v3.3.5 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

https://www.ads-software.com/support/topic/customers-and-elementor-pro-users/

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Thread Starter Hayden Ng
(@haydenng664)

3 years, 4 months ago

The editor has the same problem while Elementor Pro is not activated, so I think it is safe to say that it is an Elementor issue?

So is it possible to treat this as a regular Elementor and asks for suggestions here?

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

3 years, 4 months ago

@haydenng664 I have archived your new topic and flagged your account for moderation.

Stop seeking Elementor support in these forums. You are a Elementor Pro customer; use the support you paid for.

https://my.elementor.com/

There is no reason for you to forego that marquee support.

Elementor Team
(@michellei)

3 years, 3 months ago

Hi,

Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com.

I’d also suggest you check out our Elementor Community forum, we have created it to connect Elementor users together and share knowledge, my.elementor.com.

www.ads-software.com rules state that commercial products are not supported here.

Viewing 4 replies - 1 through 4 (of 4 total)

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