Elementor editor not working

  • Resolved 2minacdev

    (@thysgc)


    2 years, 11 months ago

    I am building a template page with Elementor (Pro).
    The page and the shortcodes work fine.
    However, when the page is set up as a template, the Elementor editor doesn’t load the page and shows a 404 error. When I set the template to another page, it loads normally again.
    (btw, I did set the hook to Elementor in the Advanced Settings)
    Have I overlooked something?
    Any help appreciated, thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mat

    (@mateithemeisle)

    Hello @thysgc ,

    Thank you for using MPG and for reaching out!

    We are sorry to hear about the difficulties encountered. When it comes to 404 pages being displayed we recommend going through the below steps for troubleshooting.
    1. Sometimes it happens after upgrading to the new version, so deactivate the plugin (without canceling the license, if any) and activate it again

    2. Make sure that the MPG plugin is properly installed; the CSV source file is loaded, and the template is properly set.

    3. Check if the requested URL doesn’t belong to an existing page, especially in the trash folder.

    4. Check if the requested URL is identical to the one included in the data file uploaded to the MPG plugin.

    5. Make sure to disable any custom 404-page plugins. Sometimes they check the page URL in the database before MPG does and return as 404.

    6. Also, check for these most common problems that cause 404 Error:

    a.Unsupported characters in a column used as a shortcode for URL generation.

    b.Use of “Plain” permalink structure under Settings > Permalinks.

    c. Conflict with another plugin

    Thank you and please let us know if that worked for you!

    Thread Starter 2minacdev

    (@thysgc)

    Hello Mat,
    Thanks for your reply.
    My question wasn’t about 404s but about the inability to edit.
    Anyhow, things have gone worse by now. I have created a ticket

Viewing 2 replies - 1 through 2 (of 2 total)
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