Elementor error 500 when I add modal box

  • Resolved cantbutron

    (@cantbutron)


    4 years, 7 months ago

    Hi there,

    I have found some comments with this same error, but they are closed without any published solution.

    The problem is that on all the elementor pages with modal boxes I get an error 500 when updating the content.

    I hope you can help me.

    Thanks and best regards.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Leap13

    (@leap13)

    Hi @cantbutron,

    Hope you’re having a great day ??

    Well, I believe this issue can happen due to server limits, so could you please provide a screenshot for that ? You can find that by navigating to your dashboard -> Premium Add-ons for Elementor -> System Info tab.

    Regards

    Thread Starter cantbutron

    (@cantbutron)

    Sure

    View post on imgur.com

    Thanks

    Plugin Author Leap13

    (@leap13)

    Hi @cantbutron,

    Well, I believe this can happen due to insufficient PHP Memory Limit or low Maximum Execution Time at your system. Please go through the instructions in the following link to fix that issue in your hosting account:

    Editor Panel is Loading and Widgets Don’t Appear

    Also it’s important to make sure that your hosting account meets the minimum requirements:

    System Requirements

    Let me know if you need farther assistance.

    Regards

    Thread Starter cantbutron

    (@cantbutron)

    Hi @leap13,

    I have changed the values to the recommended ones, 300 on both and the problem continues. I’ve even increased them to 3000M on memory limit and 3000 on time limit. I have made sure that these values changed in the system information of your plugin.

    My PHP version is 7.3 and my database is MySQL 5.7

    Regards

    Plugin Author Leap13

    (@leap13)

    Hi @cantbutron,

    Well, may I ask if you have tried to check with all plugins deactivated except Elementor and Premium Add-ons ? Also, it would be great if you could create a simple page including Premium Modal Box widget only.

    Regards

    Thread Starter cantbutron

    (@cantbutron)

    Okay, so I’ve been testing when the error appears exactly, and I’ve found that regardless of memory limit and time limit, the maximum is 7 modals. With 7 it saves perfectly but with 8 the error appears.

    Regards

    Thread Starter cantbutron

    (@cantbutron)

    Hi there,

    I finally found the problem. It is an incompatibility with the new Yoast SEO update. Disabling the plugin everything works correctly.

    Hope it helps something

Viewing 7 replies - 1 through 7 (of 7 total)
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