elementor going to a blank/white screen

  • Resolved gibbsyns3

    (@gibbsyns3)


    6 years, 8 months ago

    I’m stumped. I’ve used elementor successfully with generate press on another site – same hosting server and general set up, but on this one any attempt to launch the page builder just takes me to a white screen – no wp admin bar, no elementor side bar, just a white screen.

    i’ve stripped it back to no other plug ins running aside from the theme plug in for gp pro (you’ll see from below i’ve turned some back on but they are all decent & known names), updated everything, flushed everything, uninstalled and reinstalled elementor itself, just can’t get it to play ball.

    the system status report from elementor is below. any help gratefully received.

    == Server Environment ==
    Operating System: Linux
    Software: Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6
    MySQL version: 5.6.36
    PHP Version: 7.0.28
    PHP Max Input Vars: 1000
    PHP Max Post Size: 32M
    GD Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 4.9.4
    Site URL: https://besibiza.com
    Home URL: https://besibiza.com
    WP Multisite: No
    Max Upload Size: 24 MB
    Memory limit: 128M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: en-US
    Timezone: 0
    Debug Mode: Inactive

    == Theme ==
    Name: GeneratePress
    Version: 2.0.2
    Author: Tom Usborne
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36

    == Active Plugins ==
    Admin Columns Pro
    Version: 4.2.7
    Author: Admin Columns

    All In One SEO Pack Pro
    Version: 2.5.6.1
    Author: Michael Torbert

    Elementor
    Version: 2.0.2
    Author: Elementor.com

    GP Premium
    Version: 1.6
    Author: Tom Usborne

    MainWP Child
    Version: 3.4.6
    Author: MainWP

    Wordfence Security
    Version: 7.1.1
    Author: Wordfence

    WP All Export Pro
    Version: 1.5.2
    Author: Soflyy

    WP All Import Pro
    Version: 4.5.1
    Author: Soflyy

    WP Smush
    Version: 2.7.8
    Author: WPMU DEV

    == Debug ==
    Errors: There are no errors to display

    The page I need help with: [log in to see the link]

Viewing 7 replies - 16 through 22 (of 22 total)

  • I found the problem, with me the problem was with Kasperski Internet Security
    Checked by Web Anti Virus by turning it off.
    Then switched on again and with advanced settings added the familiar URL.

    All righty!! my time to dive in… The people helped me in a big way and now I will be more than privileged to help someone else out there. I basically had three plugins

    The free version of Elementor, Add-ons for Elementor and Sizzify which is also an add-on.

    For me, each one of the above is important and have roles to play. To my understanding, the problem was caused initially after Sizzify got updated. I rolled back to the previous version but the problem still persisted.

    I tried all of the above solutions, couldn’t make it work though. I deactivated Add-ons one by one. Nothing…
    Then I went incognito (guessing it had something to do with caches) and there I started deactivating only Elementor related add-ons. This time after I deactivated Sizzify, everything worked fine, but wait Sizzify still had a large role to play in my website. Well, now all I had to do was to re-install it and the next thing I remember is that I am here making my contribution. ?? Hope You find your solution cause I know it can be frustrating.
    P.S: if things worked out remember to keep the Switch Editor Loader Method of Elementor settings enabled…

    I am facing white screen issue. this error came after updating elementor. Help me to resolve this issue

    all pages are showing white screen.

    Same here, caused by Elementor Pro. With it disabled everything works.

    I’ve contacted support, will update once they help me find what was causing the error.

    Ah it was MailPoet with Elementor Pro.

    Once I disabled MailPoet, I was able to to leave Elementor Pro enabled.

    Hey All,

    If you tried everything above and still didn’t work.
    Then update your PHP version to 7.0 or later via cPanel or WHM Panel

    Cheers,
    John Adam

Viewing 7 replies - 16 through 22 (of 22 total)
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