Elementor Header and footer causing crash

@olahall try to rollback to 2.6.28, it is an issue that is affecting to lots of sites, probably a new update of the plugin creator will be published soon, in the meantime I fixed with a rollback version.

https://github.com/brainstormforce/header-footer-elementor/releases

Apparently there is a conflict with the plugins to enable SVG file upload in WP (at least in version 1.6.30), for example, Safe SVG and SVG Support, I momentarily disabled them from my sites and they worked again. The other option, as @byroncorrales says, is to roll back to version 1.6.28

• This reply was modified 5 months, 1 week ago by claumigue.
• This reply was modified 5 months, 1 week ago by claumigue.
• This reply was modified 5 months, 1 week ago by claumigue.

I’m working on a production site and can’t access the file manager or access the files by FTP or even get recovery access to the dashboard via https://u1l.9f5.myftpupload.com//wp-login.php?action=entered_recovery_mode. With no way to get in there, I can’t even deactivate the plugin so I can work on other stuff. A whole morning wasted and still no sign of light at the end of the tunnel!

• This reply was modified 5 months, 1 week ago by jyamamo.

Hello @olahall ,

We apologize for the inconvenience caused by the recent issue with WP SVG Images in version 1.6.30. We are pleased to inform you that we have released an update to fix the problem.

Please update the plugin to the latest version 1.6.31 to resolve the issue.

Thank you for your understanding and patience. If you have any further questions or encounter any issues, please let us know.

cc – @jyamamo , @claumigue , @byroncorrales .

Not everything is in order after the updates. After the update to 1.6.33, the headers in Elementor can no longer be edited. Elementor cannot load a preview. I have tried this on various pages and on none of the previously crashed pages can the header be loaded with Elementor. New headers can be created and only these new headers can be edited.

• This reply was modified 5 months ago by pixmax.

Hello @pixmax ,

This seems to be strange. If you are still facing the issue then could you please open a ticket to us so we can debug and help you out with a proper solution?

You will get the support link from the “read this first link” – https://www.ads-software.com/support/topic/read-this-first-31/

Thanks for understanding!

Just today the problem was apparently solved by the new update version 1.6.34. Before that, I had to realize that other pages that I made with the plugin were also affected. But now everything is fine again.