Elementor Header & Footer 1.6.36 not working after updating Elementor

Hi @sergiourra,

Could you please elaborate on “not working“? Is it on the frontend or on the backend (Elementor editor)?

In the screenshot you shared, it looks like that the Elementor editor is working, and I can see the Header there too.

I look forward to hearing from you.

Kind regards,
Herman ??

Hello Herman,

Sorry for the tiny first post. Here more info.

First, the image I did send:

Above, the header in Elementor. Below, how it is displayed on the frontend.

The site was created over two years ago. They never updated any plugins. Neither WordPress, PHP, etc. Their hosting was also very basic, with minimal security tools (close to zero). They also did not take advantage of WordPress plugins to alleviate these security gaps. After creating this thread, I discovered that the “hackers” took advantage of many, if not all, of the vulnerabilities present. They created subdomains, forwarded critical information to Argentina, Japan, and Romania, displayed advertising, etc. There were over a thousand javascript files with malicious code injected.

In the review process, I found that they had taken advantage of vulnerabilities present in JetMenu, JetEngine, and Royal Elementor Addons.

As I mention in the title of this thread, we realized that something was wrong when updating the plugins. In fact, we updated everything that could be updated. Seeing that several visual elements had stopped working, I asked my client for access to cPanel (in the first instance I only had to make a couple of updates to the layout of a page in WordPress). It was there, when I entered cPanel, that I discovered that there was something more than a simple conflict between plugins, themes or versions. There were more than 30 suspicious folders. A subdomain. A login form created in the wp-contents/Uploads folder… I did remove everything.

In WordPress: I removed Jetmenu and JetEngine because Wordfence continues to throw vulnerability warnings after updating them. Also because they are not essential for the design. I also removed Elementor Royal Addons, since I can reproduce what was created with templates.

Now, the Pro Elements Plugin: The site was created with the free version of Elementor, so the original designer decided to use Pro Elements in order to activate some widgets. When deactivating Pro Elements, the following appears in Elementor:

Dozens of elements on the pages show the warning saying that we must purchase Elementor Pro.

With Pro Elements activated, those warnings disappear, but the elements are displayed without formatting in the backend. That is what I showed in the first image. Above, the header in Elementor (backend), and below in the frontend.

At this moment I do not have access via Elementor to the header and footer design. Elementor remains in loading mode. I do have access to the rest of the content with Elementor.

That’s what I’m working on. I think I have two options:

a) Ask the client to purchase Elementor Pro, the basic version, and test to see if the elements with problems are displayed correctly.

b) Purge the site. Reinstall WordPress from scratch and recreate each page with less tools. In my opinion, the original designer used too much plugins. You can recreate the look and the user experience with basic tools.

Purging the site seems appropriate to me, considering that it was attacked aggressively for a long time. If we only buy Elementor Pro, we will never know if there are still active threats, considering that the lists of programs like Wordfence will never be complete. There are too many new threats appearing every day and there are real geniuses behind some of them.

Any advice/sugestion/opinion?

Thanks for your help.

Sergio

Hi @sergiourra,

I am not sure if I can give you any suggestions for the situation you are facing. However, if you think creating the site from the scratch is worth it, please do so, as you will have full control over all of the things.

As regards to the Elementor editor that keeps loading when you try editing the Header created using this plugin. The fix is easy. Please refresh the Permalinks and you will have it fixed.

Let us know if you need further assistance.

Kind regards,
Herman ??

Hi there,

It’s been a while since my last response, and we haven’t heard from you since then. Hope you find it helpful for you.

I am marking this thread as Resolved due to inactivity. Feel free to start a new thread if there’s anything else related to this plugin, we can help you with.

Kind regards,
Herman ??