Elementor Image Carousel Figcaption Issue for non logged users

Hi there,

Thank you for contacting us,

Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?

This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.

I am looking forward to your reply!

Kind Regards

Thank you for your prompt response!

I’ve created a testimonial section using the Elementor Image Carousel, and everything functions well when I’m logged into the dashboard. However, I’ve noticed that the figcaption is missing when I view it in incognito mode.

Please see the screenshots below for reference.

For Logged Users

For Non Logged Users or in Incognito Mode

Please see the screenshots below for reference.

For Logged Users

https://gyazo.com/afe138de1d68cd730d250622bca27e8d

For Non Logged Users or in Incognito Mode

https://gyazo.com/aefc9db9ec7cc4668c520d7b5e48f0a3

Hey @evramana, did you try to clear the wp-rocket cache and also regenerate the elementor file from the elementor tools page? try these 2 things and let me know if you see the issue after that or not

I am having the exact same problem. I am working with Emmanuel in support, to address this. Just replying here so that you know this is not a one-off experience.

I appreciate the original poster mentioning that this is a problem for non-logged in users, as this helps to explain why I was seeing the caption in my logged-in browser, and not seeing it in my logged-out browser.

Sure enough, as soon as I went to Firefox, where I was not previously seeing the captions, and logged in, I could see them.

And I’m never logged into WordPress on my phone, where I am not seeing them. This is how I first discovered the problem, looking at my phone.

Like the original poster, I am using the most recent version 3.24.6 of Elementor. (In addition to which, I am using 3.24.4 of Elementor Pro.)

• This reply was modified 1 week, 2 days ago by Jeff Miller.

Hii @sshahadatgsm

Thanks for the suggestions! I cleared the WP Rocket cache and regenerated the Elementor files from the tools page. Unfortunately, I’m still facing the issue, even on my older websites.

@evramana can you share your site URL?

Dear all,

I also have the same problem.

Can you please help me to fix this?

Best Regards,

Franke Dijkstra

https://www.kwispelsnack.nl

Hii @sshahadatgsm

Website URL – https://www.epionebh.com/

Now both logged-in and non-logged-in users can see the same content, as I’ve reverted to the previous version of Elementor.

Yes but is it also known at elementor that they are working on it or not.

And how can i go back to a earlier version?

Hi @evramana and everyone here facing the same issue.
No need to revert back to the earlier version. Here is a quick fix that you can do on the latest Elementor version until the Elementor team fixes it.
Open the following file:
Elementor -> includes -> widgets -> image-carousel.php
Scroll to Line # 1058
There you can see the following three lines of code:

if ( Utils::has_invalid_post_permissions( $attachment_post ) ) {
return '';
}
.
Just comment out these three lines. And you will be good to go.
.
Best Regards.
Muhammad Usman
https://usmanmumtaz.com

• This reply was modified 1 week ago by king74007.

Hello @king74007,

Thnx for your response and solution. It’s working! Many Thnx!

Best Regards,

Franke Dijkstra (Kwispelsnack)

Hii @king74007

Thank you for your code! It really helped sort out the issue, and now everything is working perfectly.

Hi @evramana , Hi @kwispelsnack ,
.
Glad it helped. Thanks for the appreciation.
.
I provide custom WordPress Development Services.
.
You can contact me at:
[email protected]
Best Regards… ??

Hii @miloss84

I hope this message finds you well. I wanted to follow up regarding the plugin support for Elementor, as I haven’t received a response in the past four days. I’m curious if @king74007’s suggestion was the final solution. Unfortunately, we’re still experiencing the same issue even in the latest version of Elementor.

We truly appreciate the Elementor plugin and would love to continue using it without any hitches. Could you please look into this matter and provide an update? Your assistance would mean a lot to us!