Elementor lightbox Conflict with GTM

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Elementor Team

    (@ricav)

    Hi @zeinzulaziz,

    I am not sure I understood your issue correcly. Could you elaborate on the issue with some screenshots or even a screencast? https://www.loom.com/

    I’d also suggest to try out safe mode. Go to Elementor > Tools , choose “enable” to the Safe Mode setting, and click save changes.

    “Safe Mode” is a safe environment that isolates Elementor and WordPress from all themes and plugins, it helps multiple users solve issues like this.

    Read about the feature here: https://elementor.com/help/what-is-safe-mode/

    If it did help, then there is a plugin/theme conflict that causes this issue, try to deactivate all plugins and turn them one by one till you find the culprit.

    Hope it helps.

    Kind regards,

    Thread Starter zeinz232

    (@zeinzulaziz)

    Hi,
    Here Video if the GTM code active on the page.
    and this Video on the elementor editor, all work fine.

    I have try removed GTM code on the page, and the lightbox running normally.
    Here is the code Image

    Can you explain why if Google Tag Manager is on the page, the lightbox doesn’t work normally?

    • This reply was modified 7 months, 1 week ago by zeinz232.
    Plugin Support Elementor Team

    (@ricav)

    Hi @zeinzulaziz,

    It’s possible that the issue stems from conflicts between the GTM code and the lightbox script. GTM often injects additional JavaScript onto the page, which might disrupt other scripts, including those for the lightbox functionality.

    To resolve this, it’s advisable to review the GTM implementation and ensure it’s not conflicting with the lightbox script. This may involve adjusting GTM settings or modifying how it interacts with the page’s elements.

    For further assistance, I recommend reaching out to the GTM support team, as they’re best equipped to provide guidance in resolving such conflicts.

    Alternatively, you can seek direct assistance from our developers on GitHub at https://github.com/elementor/elementor.

    Thank you for your cooperation and understanding.

    Kind regards,

    Plugin Support aracelil

    (@aracelil)

    Hello, @zeinzulaziz.

    We are closing this thread due to inactivity. Feel free to open a new thread should you need assistance in the future.

    Kind Regards.

    Hi @zeinzulaziz,

    I’m experiencing the same issue. Were you able to resolve it?

    Thanks.

    Regards,

    Saad

    Thread Starter zeinz232

    (@zeinzulaziz)

    @saadfahim @aracelil Sorry, just reply

    until now, (with new version elementor), the issue still not resolved.

    @zeinzulaziz that’s bad. Thanks for the response

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