Elementor mantenance page CSS classes removed

  • Resolved infosws

    (@nicksws)


    2 years, 8 months ago

    I’ve already reported this to Elementor who say it’s a Rank Math issue.
    https://www.ads-software.com/support/topic/maintenance-page-not-loading-all-css/

    Brand new website, hello theme with free elementor plugin and Rank Math.
    Created a holding page with a background image and logo on top.

    The background image doesn’t show unless viewing the page when logged in.

    It looks like the CSS for the page isn’t loading. The body class “elementor-page” and “elementor-page-X” (the page ID) are missing.
    If I add these on the fly (Chrome developer tools) then the background image shows.

    It’s also the same with any other default theme.

    If I deactivate Rank Math the background image will show correctly.

    I hope this makes sense.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @nicksws,

    Thank you for contacting the support and we regret the inconvenience caused.

    It seems to be working fine on our end:
    https://i.rankmath.com/xb9VIz

    Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    You can follow this video tutorial as well:

    If in case we’re missing something, please record and share a screencast of the issue so that we can investigate further. You can use a tool like Loom to create and share the screencast’s link.

    Looking forward to helping you.

    Thread Starter infosws

    (@nicksws)

    Hi,

    The video was helpful but it doesn’t look like the right thing.
    It’s the Elementor Maintenance Mode template where the issue is. Here’s a Loom video.

    https://www.loom.com/share/3abdd4e6a511446aa1e6cfe325ba8e12

    Hope this helps to explain better.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @nicksws,

    Thank you for providing further information. We’ve noted this as an issue and will fix it in the future updates of the plugin.

    For now, as a workaround, you can add the below code to the website and see if it fixes the issue:

    add_filter( 'body_class', function( $classes ) {
$classes[] = 'elementor-page-{POST_ID}'; // Please replace {POST_ID} with your Holding page ID.
return
$classes;
} );

    Please replace the {POST_ID} in the above code with the ID of your holding page. Here’s a screencast of how you can get the ID:
    https://i.rankmath.com/LBxqRW

    You can follow this guide to add the code to the website:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/#functions-php-file

    Hope this helps.

Viewing 3 replies - 1 through 3 (of 3 total)
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