Elementor or form error

Hi @bigeddev ,
Greetings. Thanks for reaching out to us.

Will you please tell me in detail if you are getting what form error on your end? Also, please provide the screencast of the issue so that we can check and assist you according to that.

However, did you add the public key and secret key from the Better Payment setting? Please make sure that you have added those from WP Admin Dashboard > Better Payment > Settings > Payment > Stripe > here, add the public key and secret key > Save Changes.

Hope to hear from you.
Thank you.

Thanks for getting back to me. So i added those settings as a first step. Heres a link a handy little linky video for you showing the settings and the form.

Hi @bigeddev ,

Thanks for sharing the screencast with us. We are really sorry to hear about the issue you are facing with. I have checked this issue on my end and discussing this with the DEV team regarding this. I will definitely inform you on this topic once I get the update from the team, no worries.

Thank you for your patience.

Hi @bigeddev ,
Hope you are doing well.

Thank you so much for allowing us the time to investigate this issue. Actually, if you enable Required option from the Payment Amount field, then it shows the error. But if you disable this option, then you will not find this issue. Please check this screenshot: https://d.pr/i/hQ4gEL

So, I suggest you keep this Required option disabled, this will resolve your issue.

Please let me know how it goes.
Thank you.

Thanks for getting back to me.

I tried removing the required option and also of any other field and removed the google recapture.

It now does not error but the form just reloads the page now.

I have created another video of the settings so you can see it being disabled and the options:

Hi @bigeddev ,

Thanks for sharing the screencast. It seems like an unusual issue. Will you please provide us your?Site Health Information?from?WP Admin Dashboard > Elementor > System Info > Copy site info to clipboard: https://d.pr/i/1LIMVX

You can simply copy this and just paste it here.

Also, please provide the URL of the page where you are facing this issue so that we can check and assist you.

I’m looking forward to hearing from you.

Thank you!

Hi @bigeddev ,

I hope you are doing well. I wanted to follow up on the previous issue you raised and provide you with an update.

Unfortunately, we did not receive any response from your end, leading us to believe that the issue has been resolved. As a result, we are closing this topic for now. However, you are welcome to reopen this topic if you have any further questions or concerns regarding it.

We encourage you to inform us promptly if you encounter any future issues. Our team is here to assist you and ensure a satisfactory resolution.

Thank you for your attention, and I wish you a wonderful day!

Apologies for the late reply, I was helping the client with Stripe and was waiting for a response, it turns out there was a dispute on their account and just late last night they lifted this. I tested this morning and it’s now redirecting and working.

Thank you for your help and support through this issue and sorry it turned out to be something that was beyond our control.

Hi @bigeddev ,

Thank you for providing us with the update and for your positive review. We are delighted to hear that you found the issue fixed on your end.

If you need any further assistance, please do not hesitate to reach out to us. We are here to help.

Wishing you a wonderful day! ??

Marking as resolved.
Feel free to reach out to us anytime with any further issues or feedback.

Cheers!