• Resolved ak2268

    (@ak2268)


    The Elementor plugin has not been working for the last day or so. It shut down my dashboard in WordPress because of some sort of issue. I was luckily able to get back into my WordPress with my hosting’s help. They said the issue was Elementor not working properly. I cannot make any edits using the plugin on my site. The error says “Server Error”.

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  • This might be a hosting issue.
    Go over the steps in our troubleshooting: https://docs.elementor.com/article/189-having-problems-using-elementor-start-here

    You can also try to:
    1. Deactivate all other plugins and switch to theme TwentySixteen
    2. Rollback to a previous version of Elementor in the Elementor Tools settings. “If you do not want to troubleshoot by deactivating your plugins and switching to a default theme of WordPress, you can temporarily rollback the plugin in “Elementor > Tools > Version Control” on your WordPress Dashboard.
    https://docs.elementor.com/article/235-update-issues

    3. Contact your hosting provider and restore the working version

    I have the same issue! I am in the process of adding hundreds of products in WooCommerce and editing the look of the item page with Elementor. Last weekend I was able to do my work without an issue. During the week there was a new update and ever since then my Elementor ap has been “broken”.
    I have both the Standard and Pro versions.

    I went through tech support with my host yesterday and they do not think the issue is on their end, it is on Elementor’s end and possibly might be a conflict between Elementor and another plugin.

    What it does when I attempt to use it… it takes forever to load, sometimes as much as a couple of minutes. I need to add images to my pages in an image carousel, and when I click the “Add Image” button the little selection box does not open. What I get is a mishmash of the media library (with full size images – not thumbnails) superimposed over my Elementor page, I can’t click anything and it is necessary to exit the page back to my product page. Elementor does not work at all.

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