Elementor stops working when logged out: layout looks different

  • natashalauxjewelryandart

    (@natashalauxjewelryandart)


    3 years, 7 months ago

    Hello,
    I need help figuring out how to solve an Elementor layout issue with my WordPress jewelry shop site, [Moderated: Redundant link removed] When I edit with elementor when logged in to WordPress so I can edit the site, everything looks fine. However, when I log out to view the website like how customers would, the product images on single product pages are half the size they are when I’m logged in. What should I do?

    I have tried to solve this issue by doing custom css of minimum-width: 200% for the product image (doubling the minimum width so that the images look normal when logged out). However, this causes the gallery images attached to the product’s main image to overlap.

    I have an additional issue with elementor when logged out as well. On my home page, occasionally when hovering over the “New Arrivals” products, the icons on the hover bar don’t appear and show up as squares. Is this connected to the other issue?

    Would someone please help me fix this issue with elementor? Much appreciated!

    • This topic was modified 3 years, 7 months ago by natashalauxjewelryandart.
    • This topic was modified 3 years, 7 months ago by t-p. Reason: redundant link removed

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • “Hi,Since you are using our Pro features on your website, you’ll need to open a support ticket at my.elementor.com.

    www.ads-software.com rules state that commercial products are not supported here.”

    Thread Starter natashalauxjewelryandart

    (@natashalauxjewelryandart)

    Hi there,
    Thank you for your reply. Unfortunately, I can’t open the links you gave to me. I also am not using Elementor pro, but rather, the free version. The additional Elementor features on my website are from the Elementor extensions I added on as plugins (e.g., Elementskit, Woolenter, etc.)

    Plugin Support lavig1

    (@lavig1)

    Hello @natashalauxjewelryandart ,

    Please review the below guide step by step:
    https://elementor.com/help/changes-dont-appear-online/

    Let us know if there are any questions.

    Regards,
    Lavi.

    Thread Starter natashalauxjewelryandart

    (@natashalauxjewelryandart)

    Hi Lavi,
    Thanks for replying! I looked over the video and tried clearing my cache (as well as look to see if I had any plugin caches that needed to be cleared – there weren’t any), but that did not fix the problem. I don’t think the video addresses the same issue that I have because I am able to see all changes when I exit elementor as well as when I log out from my WordPress account.
    The issue I am having is only the image size of my individual product pages when logged out from my WordPress account. The product images appear twice as small compared to how they appear when logged in.
    Any idea on what could be causing this?
    Once again,
    thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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