• stefan22mar

    (@stefan22mar)


    Hello! I’m an amateur doing a website for a friend and at the moment Elementor is stuck in the loading screen. I have tried most of the stuff recommended on other topics but it didn’t work. The methods I have tried are: restoring a backup from before the Elementor and WordPress updates, deactivating other plugins, launching Elementor in another browser, and changing the theme to OceanWP.
    Here is my system info:

    == Server Environment ==
    	Operating System: Linux
    	Software: Apache
    	MySQL version: Source distribution v5.7.25-28
    	PHP Version: 7.1.33
    	PHP Max Input Vars: 3000
    	PHP Max Post Size: 128M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.3
    	Site URL: https://www.pamperedpawznrv.com
    	Home URL: https://www.pamperedpawznrv.com
    	WP Multisite: No
    	Max Upload Size: 128 MB
    	Memory limit: 768M
    	Permalink Structure: /%postname%/
    	Language: en-US
    	Timezone: 0
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: Astra
    	Version: 2.1.3
    	Author: Brainstorm Force
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: en_US
    	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36
    
    == Active Plugins ==
    	Astra Starter Sites
    		Version: 1.4.4
    		Author: Brainstorm Force
    
    	Contact Form 7
    		Version: 5.1.5
    		Author: Takayuki Miyoshi
    
    	Elementor
    		Version: 2.7.5
    		Author: Elementor.com
    
    	Elementor - Header, Footer & Blocks
    		Version: 1.1.4
    		Author: Brainstorm Force, Nikhil Chavan
    
    	Head, Footer and Post Injections
    		Version: 3.1.3
    		Author: Stefano Lissa
    
    	ShortPixel Image Optimizer
    		Version: 4.14.6
    		Author: ShortPixel
    
    	Speed Booster Pack
    		Version: 3.8.4.3
    		Author: Optimocha
    
    	Ultimate Addons for Gutenberg
    		Version: 1.14.0
    		Author: Brainstorm Force
    
    	Yoast SEO
    		Version: 12.5
    		Author: Team Yoast
    
    == Must-Use Plugins ==
    	Elementor Safe Mode
    		Version: 1.0.0
    		Author: Elementor.com
    
    == Log ==
    	
    JS: showing 4 of 4JS: 2019-08-03 08:32:42 [error X 1][https://pamperedpawznrv.com/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5:22:19954] View (cid: \"view7867\") has already been destroyed and cannot be used. 
    JS: 2019-08-23 09:16:00 [error X 6][https://www.pamperedpawznrv.com/wp-content/plugins/elementor/assets/lib/e-select2/js/e-select2.full.min.js?ver=4.0.6-rc.1:1:60824] Cannot read property \'query\' of null 
    JS: 2019-11-14 15:20:09 [error X 6][https://www.pamperedpawznrv.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.7.4:32:37355] Failed to execute \'setAttributeNS\' on \'Element\': \'https://www.w3.org/2000/xmlns/\' is an invalid namespace for attributes. 
    JS: 2019-11-14 15:23:12 [error X 1][https://www.pamperedpawznrv.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.7.4:32:0] An attempt was made to create or change an object in a way which is incorrect with regard to namespaces 
    
    Log: showing 9 of 92019-08-21 09:36:06 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.6.7',
      'to' => '2.6.8',
    )]
    2019-10-18 15:02:39 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '2.6.8',
      'to' => '2.7.4',
    )]
    2019-10-18 15:42:43 [info] elementor::elementor_updater Started 
    2019-10-18 15:42:43 [info] Elementor/Upgrades - _v_2_7_1_remove_old_usage_data Start  
    2019-10-18 15:42:43 [info] Elementor/Upgrades - _v_2_7_1_remove_old_usage_data Finished 
    2019-10-18 15:42:43 [info] Elementor/Upgrades - _v_2_7_1_recalc_usage_data Start  
    2019-10-18 15:42:44 [info] Elementor/Upgrades - _v_2_7_1_recalc_usage_data Finished 
    2019-10-18 15:42:44 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.6.8',
      'to' => '2.7.4',
    )]
    2019-11-14 15:26:59 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.7.4',
      'to' => '2.7.5',
    )]
    
    == Elements Usage ==
    	
    	section
    		button : 3
    		divider : 3
    		heading : 14
    		icon-list : 8
    		image : 1
    		social-icons : 1
    		text-editor : 3
    	wp-post
    		button : 9
    		google_maps : 2
    		heading : 16
    		icon-box : 3
    		icon-list : 1
    		image : 4
    		image-box : 2
    		image-carousel : 1
    		shortcode : 1
    		social-icons : 2
    		text-editor : 13

    There seem to be some errors in the log but I don’t know what they mean. The log also contains some older dates from August but Elementor was working fine then so I don’t know what to make out of it.
    Thanks in advance!

    The page I need help with: [log in to see the link]

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