• Resolved lh400

    (@lh400)


    Hi,

    for a few days now, I’m faceing the following issue on my website:
    When I try to edit a page with Elementor, I can see the loading screen and nothing else happens. It always loads…

    I already:
    – used “SAFE MODE”
    – enabled: Switch Editor Loader Method
    – deactivated all other plugins
    – using the latest version of Elementor and WP
    – made sure that I don’t use a cache plugin
    – uninstalled the security plugin to ensure that no security rules cause the issue
    – switched Themes (to WP Twenty Twenty-Two)
    – updated PHP version
    – increased PHP memory
    – tried different Browsers and OS (including Incognito Mode)
    – rolled back Elementor to older versions
    – uninstalled and installed the Elementor Website Builder plugin
    – I already know this page: https://elementor.com/help/elementor-not-loading/

    But all of the above actions did not fix the issue. Can you please help me to solve this issue?

    Thank you!

    Console output:
    JQMIGRATE: Migrate is installed, version 3.3.2
    
    Love using Elementor? Join our growing community of Elementor developers: https ://qithub.com/elementor/elementor
    JQMIGRATE: Migrate is installed, version 3.3.2
    
    - GET https://xxx.de/wp-json/elementor/v1/globals 403 ... web-cli.min.js?ver=3.6.1:2
    - {message: 'Cookie check failed', code: 'rest_cookie_invalid_nonce', data: {...}} ... editor-document.min.is?ver=3.6.1:2
    - {’code; 1 rest_cookie_invalid_nonce', message: 'Cookie check failed', data: {...}} ... editor.min.js?ver=3.6.1:2
    - Uncaught (in promise) ? {code: ' rest_cookie_invalid_nonce', message: 'Cookie check failed', data: {...}} ... post.php:1
    
    Console output end ----------------
    
    == Server Environment ==
    	Operating System: Linux
    	Software: Apache
    	MySQL version: MySQL Community Server - GPL v8.0.22
    	PHP Version: 8.0.16
    	PHP Memory Limit: 256M
    	PHP Max Input Vars: 1000
    	PHP Max Post Size: 50M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.9.2
    	Site URL: https://xxx.de
    	Home URL: https://xxx.de
    	WP Multisite: No
    	Max Upload Size: 50 MB
    	Memory limit: 512M
    	Max Memory limit: 256M
    	Permalink Structure: /%postname%/
    	Language: en-US
    	Timezone: Europe/Berlin
    	Admin Email: xxx
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: Twenty Twenty-Two
    	Version: 1.1
    	Author: the WordPress team
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: en_US
    	User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.60 Safari/537.36
    
    == Active Plugins ==
    	Elementor
    		Version: 3.6.1
    		Author: Elementor.com
    
    == Elementor Experiments ==
    	Optimized DOM Output: Active by default
    	Improved Asset Loading: Inactive by default
    	Improved CSS Loading: Inactive by default
    	Inline Font Icons: Inactive by default
    	Accessibility Improvements: Active by default
    	Import Export Template Kit: Active by default
    	Additional Custom Breakpoints: Inactive by default
    	Hide native WordPress widgets from search results: Active by default
    	: Inactive by default
    	Flexbox Container: Inactive by default
    	Landing Pages: Active by default
    	Color Sampler: Active by default
    	Favorite Widgets: Active by default
    	Admin Top Bar: Active by default
    
    == Log ==
    	
    Log: showing 20 of 402022-01-23 13:57:28 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.3',
      'to' => '3.5.4',
    )]
    2022-01-23 13:57:28 [info] elementor::elementor_updater Started 
    2022-01-23 13:57:28 [info] Elementor/Upgrades - _on_each_version Start  
    2022-01-23 13:57:28 [info] Elementor/Upgrades - _on_each_version Finished 
    2022-01-23 13:57:28 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.3',
      'to' => '3.5.4',
    )]
    2022-02-06 11:39:26 [info] elementor::elementor_updater Started 
    2022-02-06 11:39:27 [info] Elementor/Upgrades - _on_each_version Start  
    2022-02-06 11:39:27 [info] Elementor/Upgrades - _on_each_version Finished 
    2022-02-06 11:39:27 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.4',
      'to' => '3.5.5',
    )]
    2022-02-06 11:39:27 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.4',
      'to' => '3.5.5',
    )]
    2022-03-22 12:41:39 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.5',
      'to' => '3.5.6',
    )]
    2022-03-22 12:41:44 [info] elementor::elementor_updater Started 
    2022-03-22 12:41:44 [info] Elementor/Upgrades - _on_each_version Start  
    2022-03-22 12:41:44 [info] Elementor/Upgrades - _on_each_version Finished 
    2022-03-22 12:41:44 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.5',
      'to' => '3.5.6',
    )]
    2022-03-24 13:39:48 [info] elementor::elementor_updater Started 
    2022-03-24 13:39:48 [info] Elementor/Upgrades - _on_each_version Start  
    2022-03-24 13:39:48 [info] Elementor/Upgrades - _on_each_version Finished 
    2022-03-24 13:39:48 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.6',
      'to' => '3.6.1',
    )]
    2022-03-24 13:39:48 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.6',
      'to' => '3.6.1',
    )]
    
    PHP: showing 2 of 2PHP: 2022-03-24 13:47:06 [notice X 2][/home/www/xxx/wp-content/plugins/elementor/core/experiments/experiments-reporter.php::89] Undefined index: title [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2022-03-24 14:02:27 [warning X 10][/home/www/xxx/wp-content/plugins/elementor/core/experiments/experiments-reporter.php::89] Undefined array key "title" [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    
    == Elementor - Compatibility Tag ==
    • This topic was modified 2 years, 7 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi,

    Please try the following steps:

    Rollback the PHP Version to: 7.4 (Elementor and WP don’t support v8.0 fully);
    Contact Hosting Company do Disable any and all Caching;
    Disable and DELETE elementor completely;
    Install Elementor and activate;`

    Let me know how it goes ??

    Thread Starter lh400

    (@lh400)

    Hi @lianakap,

    Thank you for your answer. I downgraded PHP to version 7.4 and my Hosting Company disabled any and deleted all faching files but unfortunately even after re-installation of Elementor (as requested) there is no difference in the plugin behaviour.

    What can we do next to solve the issue?

    Thank you in advance!

    Thread Starter lh400

    (@lh400)

    Update to WP 5.9.3 done but no improvement…

    Hi,

    It seems that there is an error 403 (forbidden) while downloading the globals, This needs to be handled only by the hosting provider as there might be an issue with some permissions.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Elementor Stuck on Loading Screen’ is closed to new replies.