Elementor widget redirect

Hi there,
Greetings. Thanks for reaching out. Hope you are doing well. Really sorry for the inconvenience.

Regarding your query, For further investigation, I need to check the settings of your BetterPayment and the widget. You can just share screenshots of the settings or share a screencast so that I can check the settings of your website for better understanding. For reference please check the screencasts below –
https://d.pr/v/K1i7Wz
https://d.pr/v/p41M75

Also, it will be great if you can let me know the page structure of the test payment page as I am seeing payment is the parent page of the test payment but didn’t find any page when I tried to access https://pletoura.com/payment.

I am here to assist you further. Please feel free to reach out anytime.

Thanks and Regards.

Hi, here are the screencasts:
https://www.loom.com/share/78f9c3d4c92e4deb83dace7e41d0f538?sid=4ce66cf9-44e9-4ba6-b58a-062c0a299415
https://www.loom.com/share/de605480d26c4bc28ecb1c56f55c3f2c?sid=19811c4c-38af-40e6-bc31-194f8423691c
Keep in mind I haven’t set up PayPal so it doesn’t work, but Stripe should work.

The Test Payment page is on its own as a custom post type, that’s why you don’t see anything in https://pletoura.com/payment as I did not set up a page there.

Hi @angcym
Greetings. Thanks for your reply. Hope you are doing well.

As you mentioned above I create a custom post type named Payment and under that I created a post using Elementor named Test Payment and use BetterPayment form there with re redirection URL. This works for me correctly. For reference please check this screenshot – https://d.pr/v/V1wBvS

As you are still facing the issue I would like to suggest you to create a new page on Pages (not in custom post type) and drag and drop the BetterPayment form there without changing any settings from BetterPayment and put the redirection link on Success Message and check in a incognito/private mode on browser. Please let me know if this works for you or not. Also you can try to change the redirection page URL form the previous one.

Please me know how it goes. I am here to assist you further.

Thanks and Regards.

Thanks for the help! I realized that my plugin version was still 0.0.4, which is without the custom redirection. After updating, I was able to enter it and it works now.

But it still doesn’t email the customer, I’m not sure if it’s because it is still a test environment? My Elementor widget has Email Settings filled for Customer, but not in the dashboard version, I’m not sure if that matters too.

Also, I noticed that in my Stripe account, the status for the test payments are say Success, but in Better Payment plugin it’s still Incomplete:
In WP: https://pasteboard.co/h5TqxN8FR3Iq.png
In Stripe: https://pasteboard.co/4fMYGpVvfNGt.png

Should they be synchronized?

Hi @angcym ,
Greetings. Hope you are doing well. Really sorry for the inconvenience.

Regarding your query, I would like to suggest you to check the form submission with Strip without using the redirection URL and let me know if your are seeing complete status for the transection on BetterPayment transection dashboard.

Also I already transferred your issue to our Dev team to check. I will get back ASAP once I hear back from them.

Please feel free to reach out anytime with your issues or queries. We are always here to assist you.

Thanks and Regards.

Hi @angcym ;
Greetings. Hope you are doing well. Thanks a lot for allowing time. I really appreciate your patience.

Regarding your issue, Our Dev Team fix the payment status issue in Dev Version. I would like to suggest you download the plugin Dev Version from here and install it manually on your website, check and let me know how it goes. Hope this will solve your issue.

Also for your email sending issue, I would like to suggest you to set up the email settings correctly and if your user still not getting the email please use WP Mail SMTP plugin and configure this correctly. Hope your email issue will be solved as well.

Please let me know how it goes. I am here to assist you further. Please feel free to reach out anytime you have issue or queries. We are always here to assist you.

Thanks and Regards.

Hi @nayeem-ul-islam-nipun ,

Thanks for getting back with a fix. I have uploaded and activated the plugin which you sent, and after submitting a test payment, I see it as complete now! I have also successfully received the email although I didn’t do anything. Maybe because it is marked as complete.

Is there a way to remove the test transactions? I am able to clear them in Stripe, but not in WP dashboard.

Hi @angcym ,
Greetings. Hope you are doing well.

Really glad to know that I was able to help, please feel free to contact our support anytime you need help, we are always here to assist you.

Regarding your another query, currently the option to delete the transections from WordPress Dashboard is unavailable. But we have this option in our task list. Hope this feature will be added in future release.

If you don’t mind me asking if you like our plugin and also our support, could you do me a favor, and spend 30-sec to review us following this link, this will help us to serve better.

?Link to review – https://www.ads-software.com/support/plugin/better-payment/reviews/#new-post

Please feel free to reach out anytime if you have any other issues or queries. We are always here to assist you.?

?Thanks and Regards.