• Resolved Digit

    (@nehadigit)


    https://hammerzzclub.com/ this is my website link. I have created header using elements kit plugin. Now i m trying to edit that header using elementor but it is not opening.

    Also i tried updating the elementor and elements kit plugin but it didnt worked.

    I tried opening elementor in safe mode as well it also didnt worked.

    Attaching the screenshot below:

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    Hi @nehadigit,

    Hope you are well. It could be an Elementor end issue or environmental conflict with the theme and plugins you’re using. I would request to follow these steps:

    1. Make sure that you’re using the latest versions of the Elementor and ElementsKit.
    2. Enable the Elementor editor loader mode following this?screenshot.
    3. Regenerate CSS and Sync your Elementor libraries from Elementor > Tools (screenshot).
    4. Clear all the cache from your website including any plugin, browser, or server also try disabling the Cache/Optimization plugin for some time.
    5. Try with a different permalink structure from Settings (screenshot).
    6. Run a plugin/theme compatibility test
    – Switch to a default WordPress theme like?2020?or?Hello Elementor, and check if it resolves the issue or not.
    – Temporarily deactivate all your plugins except for?ElementsKit?and?Elementor?and see if the issue persists.
    – Reactivate the plugins one by one to identify if any of them are causing conflicts. In this way, you will be able to detect which one causes the problem.

    Let us know your update, please.

    Best Regards
    Arif

    I am having the same issue, on mobile after few seconds the screen goes blank. I tried other themes but it still is same.

    • This reply was modified 10 months, 3 weeks ago by raunakhajela.
    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    Hi @nehadigit and @raunakhajela,

    Please follow the above steps and make sure that your site health is configured according to the Elementor System Requirements (screenshot).
    If you’re unsure how to configure these, please contact your hosting provider, they’ll do this for you. You can see your current configurations from Tools > Site Health > Info > Server (https://d.pr/v/zrw0XL).

    - PHP time limit = 300 
    - PHP memory limit = 512M or higher

    If possible try to check the plugin in another environment with a fresh WordPress setup.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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