ElementsKit 3.2.3 update broke WordPress admin dashboard

  • Resolved tanveerali99

    (@tanveerali99)


    3 months, 4 weeks ago

    Hey Support!

    I recently updated ElementsKit from 3.2.2 version to 3.2.3 version, as soon as I did the update, the site’s dashboard page i.e. https://my-site/wp-admin/ started redirecting me to the 404 Page Not found page after I logged in successfully. What’s strange is that I was able to see the top bar WordPress menu so I clicked on one of the tabs/buttons i.e. Yoast SEO, and that page opened, similarly all the other pages like plugins.php were accessible too. Just the /wp-admin/ page was inaccessible.

    I tried resetting the .htaccess file, that didn’t work, then I switched the theme to a default one, that didn’t work either, then I disabled the plugins one by one, when I disabled ElementsKit, the issue was resolved.

    So, I am certain that ElementsKit caused this issue on the site. Please let me know if there’s anything we can do from our side or another plugin update will be released to resolve the issue.

    In case the issue needs to be recreated – I am using Blocksy theme and Elementor page builder.

    Thank You!

    • This topic was modified 3 months, 4 weeks ago by tanveerali99.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @tanveerali99,

    Thank you for reaching out to us.

    In our development environment, ElementsKit is working fine with access to the dashboard main page. Additionally, no other users have reported this issue. Since you have already deactivated the theme and plugins, the issue may be due to caches. If you are using a caching plugin on your site, please clear the caches from both your site and browser. If possible, keep the caching plugin disabled for some time and then check again.

    Also, change the permalinks and see if the plugin starts working. You can watch this video for guidance on how to change permalinks: How to Change Permalinks. Please regenerate the CSS and sync the library from here: Regenerate CSS and Sync Library.

    After following this instructions I hope your issue will be solved. Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP.

    Kind Regards,
    Reju

    Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @tanveerali99 ,

    I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

    If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

    Best Regards,
    Reju

Viewing 2 replies - 1 through 2 (of 2 total)
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