• Resolved vips0711

    (@vips0711)


    When I use Essential Addons for Elementor and Premium Addons for Elementor, the editor does not load

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Amin

    (@amin7)

    Hi vips0711

    I hope you are fine.

    Well, the ‘Elementor getting Stuck’ error is normally caused due to a website having low memory. You can check your memory limit by navigating to WordPress Dashboard -> Elementor -> System Info. Check out this screenshot: https://d.pr/i/Tc2qJk

    ?To increase the memory limit you will have to modify your wp-config.php file of yours. Just above this line ” /* That’s all, stop editing! Happy blogging. */” add this following line of code:

    define(‘WP_MEMORY_LIMIT’, ‘512M’);

    You will find the wp-config.php file under your WordPress directory.

    If that doesn’t work, please deactivate the elements from both plugins those you are not using especially the Dynamic Elements.

    Thanks

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello @vips0711 ,

    Hello there,

    Greetings. Hope you are doing well.

    I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not.

    Please let us know. I wish you a good day.

    Thank you.

    Thread Starter vips0711

    (@vips0711)

    In addition to increasing the memory limit to 512M and deactivating all of the Essential Addons except the filterable gallery, I completely deactivated the Premium Addons, but I still encounter the same problem.

    Similar situation after updating Essential Addons for Elementor to 6.0.0

    Thread Starter vips0711

    (@vips0711)

    Pages using Essential Addons (only filterable gallery) cannot be edited, but the rest can be edited?

    Plugin Support Amin

    (@amin7)

    Hi vips0711

    I hope you are fine.

    I have checked on my side, with the latest version of Essential Addons (v.6.0.0) but, could not replicate the issue. Please check here, https://d.pr/v/F5vVC8
    Its unusual, thats the issue only occurs on ‘filterable gallery’ page, as you said other pages can be edited, could you please use the filterable gallery widget in a new page and check the scenario?

    If you are facing the issue on a new page, then please reach us here, we may need some investigation on your site.

    Looing forward to hearing from you.

    Thanks

    Thread Starter vips0711

    (@vips0711)

    Using elementor, I created a new page, but when I added a filterable gallery and tried to edit the page, it displayed the same error.

    Plugin Support Amin

    (@amin7)

    Hi vips0711

    I hope you are fine.

    Could you please run a plugin conflict test?

    You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for Elementor and Essential Addons. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

    Besides, you can switch to a different theme like Astra, Flexia, Hello Elementor. And, check back as well.

    This plugin has a troubleshooting mode, that does not affect normal visitors to your site. Here is the link: https://www.ads-software.com/plugins/health-check/

    Using this plugin involves the same steps that I have already mentioned above. Also, here is the screencast: https://d.pr/v/JP5Ics?

    Also, after that If you are facing the issue , then please reach us?here, we may need some investigation on your site.

    Thanks

    Plugin Support Amin

    (@amin7)

    Hi vips0711

    I hope you are fine.

    We have not heard from you since our last reply. Are you still facing the issue? Let us know the status.

    Thanks & regards

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello @vips0711 ,

    Hope you’re doing well.

    As we’re not getting any response from you, we are assuming your issue has been solved. And so, we’re going to mark this topic as resolved now.

    Thank you!

Viewing 10 replies - 1 through 10 (of 10 total)
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