• Resolved aardalino

    (@aardalino)


    Hi!

    I’m loving this plugin, but I’ve run into a small issue. I’m using the plugin called ‘Members’ plugin to add roles to my users (https://www.ads-software.com/plugins/members/). When a user is assigned the role ‘Customer’, everything works great. However, when I assign a second role to a user, the subaccounts functionality disappears.

    I tried adding adding the second role as eligible for the subaccount system, but I can only see the predefined roles ‘Customer’ and ‘Translator’.
    https://ibb.co/SQyMxcn

    Any idea why this might be?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author mediaticus

    (@mediaticus)

    Hi @aardalino

    Thank you for reaching out.

    I tried adding adding the second role as eligible for the subaccount system, but I can only see the predefined roles ‘Customer’ and ‘Translator’.

    Could you please try to add the following code to your site’s wp-config.php file and see if it fixes the issue?

    define( 'SFWC_VALID_ROLE_LOOSE_MODE', true );

    Hope this helps.

    Thread Starter aardalino

    (@aardalino)

    That fixed the issue! Thank you very much <3

    Plugin Author mediaticus

    (@mediaticus)

    I’m glad to be of help.

    I’m going to go ahead and mark this thread as resolved. If you have any other questions about the plugin, please start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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