Email address missing, passwords fail

Hello Bad_Egg,

Point by point:

1. The plugin appears to import the user’s email address but when I check their user data, their email address is missing.

It works correctly in thousend of users. Please take care of the CSV format.

2. The encrypted password from WP does not work.

Yes, as you can read in other questions, we use the WP API to load passwords and we need it in plain text, as it is.

This plugin is not planned to import passwords from an export, this is planned to import passwords that has been filled by users (with no encryption).

We can make an update to make it possible, but yes, we would need support.

If you want to support this new feature, please write us to contacto AT codection DOT com.

3. The ID column in the CSV has to be deleted before import or it messes up the import through this plugin.

Which ID column? Please see the documentation of the plugin.

This plugin is not a plugin to work directly with a export from phpMyAdmin for example, you have to prepare the file.

For all the rest I tell you the same:

• Prepare the CSV you import reading the documentation
• This is not a plugin prepared to import directly phpMyAdmin data as it appears you suppose
• If you want have all this ready directly, we can do it if you support our develop

As you can see, we work for hours to do it and also we use hours and hours reading and answering questions like this.

I hope you will be able to appreciate all we do for the community.

As I said, I did prepare the CSV as recommended; the email was imported but when I checked the actual user data in WordPress, the email was missing. See screenshot of imported data: https://mademers.com/globalindieauthor/wp-content/uploads/2016/03/CSVPLugin1.jpg

and screenshot of missing email when viewed in Users:
https://mademers.com/globalindieauthor/wp-content/uploads/2016/03/CSVPLugin2.jpg

So that is a bug that perhaps has happened with a recent update?

What I now understand from your response is that the plugin is NOT intended to import subscriber data from another WordPress site. I now understand I need a different plugin, one that can migrate subscribers from one WordPress site to another.

I recommend that you make this clearer in your plugin description. It is silly to suggest that a potential user should read through support questions to learn of this limitation.

Moreover, one of your screenshots suggests that one can use this to migrate subscribers from one WP site to another: in the final column, one sees “user_url”, which is one of the data columns exported from a WordPress subscriber database.

I am not the only one who wrongly believed I could use your plugin to import subscribers from another WP site. The negative review you received from modpolor clearly indicates he believed the same thing. Your mention of other support questions regarding passwords also indicates others are making this assumption. Rather than answer like a petulant child, ask yourself why users are making this assumption about your plugin and then address your lack of documentation. Your FAQ page has one entry: “Not yet.” Your description does not warn users this plugin is not intended to import the kind of encrypted password generated by WordPress. This failure to warn wastes the user’s time trying to use your plugin, it wastes your time answering irrelevant support questions, and it invites negative reviews.

Lastly, asking for money to develop your plugin so maybe in future it can be used to import a WordPress subscriber database with encrypted passwords, is ludicrous. I am willing to donate to a plugin that does what I need it to NOW and that I want the developer to keep up to date; I’m not going to fund your future plans. This is WordPress, not Kickstarter.

Bad_Egg,

Please read the documentation, your format is bad. You have to reorder columns and also rename some columns.

There are 10.000+ active users and the only one which currently have this kind of problems is you.

This is not Kickstarter, yes, but this is free software, much of the people who use this plugin earns money and I have a bussiness to mantain and I earn 0 after working in it for hours and hours.

In free software personal support usually is paid. Have you got some free software project?

Please read this forum and see how much hours are the question without answers before I answer them. Read other plugins forum.

After answers like it, sometimes I think the best we do with this plugin is abandon it.

It is hard to work for hours for free to try to be nice with everyone and receive this kind of messages.

And yes, if it were KickStart I will ask for money to create a project for me and to be able to earns money with it.

I don’t use this plugin in my projects and when I ask for people to support it with little donations, most of times they do it because they are using it in projects with thousend of dollars.

This is only a little way to help people like me which work for free (do you work for free?) and also who receive this type of not kind messages and use hours in answer it.

Okay, Javier, you need to grow up or forgot about WordPress and work somewhere else. My comments were fair and unbiased. You will notice I did not leave a negative review of the plugin because it is not the fault of the plugin that it does not migrate WordPress subscribers, it is a problem with your limited documentation.

I did reorder my columns during my MANY attempts to get the plugin to import the user email. I reordered, I renamed…

You allegedly have 10,000+ active users but only 49 reviews. What does that tell you?

Well, now you will have 50 reviews.

I am happy it worked for you.

Yes, the documentation is not the best but it usually works.

And yes, maybe I have not much reviews for all active users this plugin has and the almost 100.000 downloads it has been able to reach.

I wish someday I have time and I will be free (in my company without having to argue with my colleague) to improve it for free, for everyone.

Your review doesn’t appear for me, anyway, thanks for writing it and sorry for the time lost (also writing all this).

I close this thread.