Email are not sent when replying from admin panel

  • Hello, beautiful plugin! This is what i was looking for! But i have an issue.
    Im using your plugin in a Marketplace created with YITH Multivendor plugin. If an user post a question in any product from any Store the email is sent correctly and the vendor user receives the email.

    Here is the issue, when the vendor in its own wordpress panel in the comments section replies to the comment the email is never sent to the customer. I checked all emails sent from wordpress or any plugin using Post SMTP plugin and in the log doesnt appears that an email was sent when the vendor user responded to the customer.

    Any help for this?
    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Thank you dviolante!

    We’re really sorry, but the plugin only sends the notification if you reply from frontend. It doesn’t send the email if the reply is made from WordPress admin panel.

    Thread Starter dviolante

    (@dviolante)

    Hello! Thank you for your response. Is any special reason why you decided to not send emails from replies from the backend?

    Thanks.

    Thread Starter dviolante

    (@dviolante)

    Hello! Thank you for your response. Is any special reason why you decided to not send emails from replies from the backend?

    I have another question, the email that is sent to the registered users to get email from the answers of their questions, where can i edit this email template?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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