Email authentication not working

  • Resolved juliepcb

    (@juliepcb)


    1 month ago

    My users need to log into a course on my website. I have set up and purchased the premier plugin.

    My issue is one of my users who is using a chrome browser and does not use an app to authenticate. He does not see any text link (so that he can click it) in the prompt. Unless he can read the prompt to choose email then he cannot use the function. It is missing from his. I have tried to add a screenshot but it is failing. All he sees is “Please enter the two-factory authentication (2fa)verification code below to login. Depending on your ………another code”

    He then sees a entry box to put his code

    Underneath it says remember for 7 days

    and a click button for login

    underneath again is a link to go back to website.

    I believe I have set up the ability to either do sms or email authentication, but as a side issue the prompt

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  • Plugin Contributor robertabela

    (@robert681)

    Thank you for using our plugin @juliepcb

    These forums are for the users of the Free edition. For support with the Premium edition please email us at [email protected]. The more details, screenshots etc you can share the better.

    Thank you for your cooperation. Looking forward to hearing from you.

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