Email automation not working

  • Resolved avrahamberry1

    (@avrahamberry1)


    9 months ago

    Hi, it was sending emails after an order automatically and then it stopped and it’s giving me this error: error: wp_mail() failure. Message [{ “error”: { “code”: 400, “message”: “Recipient address required”, “errors”: [ { “message”: “Recipient address required”, “domain”: “global”, “reason”: “invalidArgument” } ], “status”: “INVALID_ARGUMENT” } } ]Show stack trace

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  • Plugin Support rzepsen

    (@rzepsen)

    Hi avrahamberry1

    In that case, please send us a screenshot of your automation configuration. It should include all information: what event you use, if you have any filters set up and most important, the whole action settings.

    This would help us investigate.

    I expect that the placeholder customer.email is used. Certainly the placeholder returned an empty value, but why, it’s hard to say, because it could even be a single issue, for example, the customer was deleted and there was no longer anywhere to retrieve that email address from.

    Thread Starter avrahamberry1

    (@avrahamberry1)

    Hi, thanks for the response. Yes i am using the customer email place holder. Is there a way i can send you a log in so you can take a look.

    Plugin Support rzepsen

    (@rzepsen)

    Hi avrahamberry1

    Yes, but only on the plugin’s official support channel. Please, choose Pre-sale Question when submitting the thread.

    Plugin Support rzepsen

    (@rzepsen)

    Replacing?customer.email?to?order.billing_email?placeholder will fix this issue.

    • This reply was modified 9 months ago by rzepsen.
Viewing 4 replies - 1 through 4 (of 4 total)
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