• Hello, In the Settings/Generals I have change the email administrator and I did not receive the email to confirm the change.

    Please, help me on that

    Thanks

    • This topic was modified 6 months, 2 weeks ago by Elio Pineda.
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  • I usually have this issue with my new websites but one quick way to fix this is by going to yoursite.com/wp-admin/options.php and then editing the email in “admin_email”. Don’t change anything else. This will change the admin email, which you can check by going to the link you have in the photo, but you’re probably still having issues with the system itself sending emails. You would probably need to setup an external email system like WPMail or another external email system.

    If you need anything else let me know!

    Thread Starter Elio Pineda

    (@eliopineda)

    Hello, thanks, I check that field and appears the new email, but I don’t know why still seeing the personal email, now I complete the contact form but it doesn’t arrive the email from contact form

    Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function. And, if the chosen SMTP plugin doesn’t work either, I recommend reaching out to their support.

Viewing 3 replies - 1 through 3 (of 3 total)
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