Email customization

  • Resolved Julie

    (@wonderfullie)


    3 years, 4 months ago

    Hi,

    I’m trying to customize the email for the two-factor authentification, and despite following the documentation, I still receive the default email.

    Here is the path of my field : \web\app\themes\mytheme\shield_templates\email\lp_2fa_email_code.twig

    I don’t understand where is the problem, I copy and past the file, and add an “Hello World” but it doesn’t work. Is there an option or something else that I’m missing ?

    I’m using WordPress 5.8.1 with Bedrock, and the plugin is installed with Composer in version 12.0.13.

    Also, is there a way to fully customize the page with the form of the verification code ?

    Thank you for your help.

    Julie.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jelena

    (@jmisic)

    Hi Julie,

    Sorry to hear about the troubles you’re having.

    May I ask you to read this guide, please?
    https://help.getshieldsecurity.com/article/149-custom-templates-guidelines-read-this-first

    Let us know if it was helpful for you.

    Regarding your question “Is there a way to fully customize the page with the form of the verification code?”, you can only replace Shield’s logo with your own. This can be done with our White Label feature.

    White Label gives you the opportunity to customise plugin name, company name, site URL, OTP logo, etc.

    For example, you can customise 2FA email content (template) and then customise it further by replacing Shield plugin name with your own Plugin Name:
    https://www.screencast.com/t/3sB31vtV7R

    White Label (with examples) is best explained here:
    https://help.getshieldsecurity.com/article/216-shield-white-label-options-explained

    Let us know how you get on sure. We’ll be here for any further help you may need.

    Thanks,

    Jelena

    Thread Starter Julie

    (@wonderfullie)

    Thank you for the guide, unfortunatly this is exactly the one that I followed… ??

    I also try to deactivate all my plugins, except Shield Security of course, and the result is the same : I still don’t receive my custom email. And if I delete the original lp_2fa_email_code.twig, I receive an error (Could not render Twig with following Exception: Unable to find template “/email/lp_2fa_email_code.twig” (looked into: [project path]\web\app\plugins\wp-simple-firewall\/templates/twig).), plugin seems to not look for the file in my theme.

    Have you ever heard of conflits with some themes or configurations ? Because I really don’t understand where can be the problem.

    Thanks,

    Julie.

    Plugin Support Jelena

    (@jmisic)

    Hi Julie,

    Please accept our sincere apologies for the confusion around this. Due to the nature and complexity of this feature, this is a ShieldPRO-only feature.

    Sorry for the confusion and trouble you’ve experienced. We’ve updated the documentation to highlight this.

    If you’d like to reach out to our support team directly, we can look to offering you an upgrade discount for your troubles. We can’t, however, offer support for ShieldPRO features on this forum.

    Kind regards and many thanks for your understanding.

    Jelena

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Email customization’ is closed to new replies.