Email deliverability and error issues

  • Resolved dleeward

    (@dleeward)


    2 years, 2 months ago

    I’m testing and having two issues:

    – emails are delivering to my MS365 account using Outlook and protected by Barracuda, but after clicking on the link, I get redirected back to the login page without an error message. I see that some other users have had similar issues, but with an invalid token error message. I’m assuming Barracuda and/or MS is checking the link and it cannot be used again. Are you working on a fix to this? Maybe a “two-time” password? Delivery by SMS? Our site doesn’t need high security and the chances of a link being used by someone else within 10 minutes is slim.

    – Emails are not being delivered to my cPanel email that does not have any spam filters, although the email host likely has some filtering in their WAF. I installed WP Mail Log and noticed that the email is being sent without any headers. Is that normal?

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  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @dleeward,

    1. Unfortunately, that’s how the Passwordless login plugin works. The login links can be used/accessed only once.

    2. If you’ve used the WP Mail Log plugin and the emails are listed there then there is a good chance there are filters set up on the server that might block some outgoing emails and I would suggest you contact your web hosting provider and ask them if this is the case.

    Note: I’ve tested on my WP Instance while using both Gmail/Chrome and the Post SMTP plugin and in both cases, the headers were also sent. So as stated above there must be something that’s blocking them.
    ?
    ?Note2: Our plugins use the normal WP function for all the emails they send so we don’t do anything special with the emails.
    ?
    Best regards,

Viewing 1 replies (of 1 total)
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