Email deliverability issues

Thank you for using our plugin mhennessie.

I am sorry to read about your issue. Indeed, in the latest update of the plugin we have changed the “From email address” to an email address using the website’s domain rather than the admin email address configured in the website settings.

We have done this change because in the vast majority of cases, the admin email address configured in the website settings is an agency’s / developer’s email address from a different organization, thus very often the plugin’s emails were not being relayed. So by using the website domain in the from address, there are less deliverability problems. In fact we noticed an improvement right away in terms of deliverability.

In your case all you need to do is to configure the from email address yourself from the tab Emails & Templates in the plugin’s settings. Once you configure an email address, the plugin won’t change it again.

I hope the above helps. Should you have any other questions please do not hesitate to ask.

I understand I can change it in the settings but for us the results were the exact opposite. We stopped receiving the emails for 2FA altogether or they were delayed by 15-20 minutes if they ever did send. The admin email we use is setup specifically to ensure email deliverability.

We use a custom theme for our clients so I was hoping there might be a hook that I could use to set the from name & email address programmatically instead of updating it in the settings each time.

Hello Mhennessie,

You do not have to change the address with each update. Once you set it up, the address will be retained during upgrades.

Or do you mean you’d like to be able to configure the plugin programmatically during a new install to use the administrator email address by default?

I was looking for a hook to be able to set it in the theme to use the admin email and site name.

Sorry for the late reply.

What is the purpose of a hook? Just curiousity, trying to understand this because I cannot understand why doing this programmatically would be different than just updating the email address manually once from the plugin’s settings page.

Thanks.